Quality and Service Performance Analyst- NEW POSITION DUE TO GROWTH! Quality Assurance Irvine, CA Full-Time WHAT WE ARE LOOKING FOR The Quality & Service Performance Analyst is responsible for monitoring and improving performance of Technical Support calls. This position will have an emphasis on quality assurance ensuring excellence and reliability on technical support calls. The ideal candidate for the Quality & Service Performance Analyst position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from Quality Assurance leadership. The post holder should have experience with good communication skills and an aptitude for attention to technical details. Responsibilities:
Requirements:
Preferred Qualifications:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice. Pay Scale: $27.00-$28.00 per hour (DOE) plus annual bonus opportunity! Benefits:
About Navien, Inc. Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions. Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors. Navien Inc. is an Equal Opportunity Employer No Agencies Please! |
| Location | Irvine, California |
| Website | https://www.navieninc.com/careers |
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