Quality Assurance Analyst

Remote, CT
Remote

Instant Apply

30+ days ago

Job Description

Title: Quality Assurance Analyst
Location: Hartford, CT (Remote)
Duration: 6 Months

NOTE: This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position.

Job Description:

Client is seeking a Digital Accessibility Tester who has strong experience in the manual testing of complex digital assets.
These assets include websites, applications, documents, enterprise platforms, mobile apps, chatbots, digital forms, authenticated user systems, CMS integrations, and various legacy technologies.
You will develop test cases, maintain test libraries, manually test assets and identify accessibility issues, manage issue inventories, document solutions, and guide multiple state and vendor teams in remediating problems to help them reach compliance with state accessibility standards.
You will work across several verticals including health, business, education, transportation, employment, judicial, housing, agriculture and many more.
This role demands a deep familiarity with the requirements and processes for complying with current and future accessibility standards as documented in WCAG, ADA, and Section 508.
You will also support cross-functional teams who have responsibilities in the application of remediation efforts connected to your testing work.
These teams include website administrators, content developers, platform engineers, and digital asset managers.
You will be responsible for clearly communicating testing results to stakeholders as needed and be able to intelligently answer questions about your testing processes and results.

This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives.

Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility
Maintain and organize testing data to allow for focused application of remediation efforts
Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues

This role will support the State's enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas.

Assessment:

Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need
Develop test cases and improve testing protocols, to allow for the deepest discovery of issues
Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions
Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services

Documentation:

Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey
Support performance scoring, compliance tracking, and analysis reports
Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements

Testing/QA:

Execute and iterate manual accessibility testing for all state digital assets, before and after remediation
Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work

Communication:

Clearly communicate testing outcomes and provide expertise to help stakeholders understand results
Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts
Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Maintaining:

Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state's ongoing governance of accessibility standards
Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer
Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes

Required Knowledge, Skills, and Ability:

Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction
3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods
2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices
Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards
Strong proficiency in HTML, ARIA, and semantic markup knowledge
Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems
Strong understanding of responsive web design principles, techniques, and frameworks
Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems
Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools
Can work both independently and collaboratively to help advance a program's accessibility standards
Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards
Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work
Expert in facilitating the integration of test data to support analysis and remediation processes
Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas
Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

Preferred Skills & Qualifications:

Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb
Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit
Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests
Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices
Experience in balancing a diverse workload of projects, with varying complexities and unique needs
Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates
Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives
Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs
Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills:

Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery)
Experience in accessibility compliance for chatbots and other customer communication tools
Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets
Experience with digital forms and documents remediation to meet accessibility standards
Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence
Knowledge of multiple testing, analysis, data visualization tools

Desired Certifications
One or more of the following:

IAAP certification (CPACC, WAS, etc.)
PMP certification
Client Trusted Tester certification
Deque University
Section 508

Skills:

CSS
HTML
JavaScript
Communication skills both verbal and written
Project management
Team work
Microsoft Office Professional

Numbers & Facts

Location

Remote, CT (

Remote)

Skills

Agile Programming Methodologiesunmatched
Agricultureunmatched
Alternative Input Devicesunmatched
Analysis Skillsunmatched
Assistive Technologyunmatched
Auditingunmatched
Authenticationunmatched
Benchmarkingunmatched
Best Practicesunmatched
Business Processesunmatched
CSS (Cascading Style Sheet)unmatched
Case Managementunmatched
Code Reviewsunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Content Developmentunmatched
Content Management Systems (CMS)unmatched
Conversation Engineunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Data Analysisunmatched
Data Collectionunmatched
Data Visualization Toolsunmatched
Digital Asset Managementunmatched
Disability Accommodationsunmatched
Documentationunmatched
Gap Analysisunmatched
HTML (HyperText Markup Language)unmatched
Human-Computer Interactionunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Integration Testingunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
JavaScriptunmatched
Keyboardsunmatched
Leadershipunmatched
Library and Information Scienceunmatched
Maintain Complianceunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Mobile Applicationsunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procurement Managementunmatched
Procurement Softwareunmatched
Product Testingunmatched
Project Developmentunmatched
Project Management Professional (PMP)unmatched
Project Trackingunmatched
Project/Program Managementunmatched
Purchasing/Procurementunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Regulatory Complianceunmatched
Risk Analysisunmatched
SQL (Structured Query Language)unmatched
Section 508unmatched
Software Engineeringunmatched
Software Testingunmatched
System Integration (SI)unmatched
Team Playerunmatched
Test Caseunmatched
Test Dataunmatched
Test Plan/Scheduleunmatched
Testingunmatched
Time Managementunmatched
Usability Engineeringunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Selectionunmatched
Voice-Overunmatched
Web Browsersunmatched
Web Content Accessibility Guidelines (WCAG)unmatched
Web Designunmatched
Web Programmingunmatched
Website Managementunmatched
Writing Skillsunmatched
jQueryunmatched

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