Quality Assurance Analyst

Job Title:Senior Quality Analyst –Software Implementation & Data Mapping

Position Overview

Play a key role in the final stages of enterprise software implementation, ensuring software functionality, data mapping, and business processes align with program area requirements. This position combines quality assurance, business process testing, data mapping, and software improvement initiatives while collaborating with project management, internal stakeholders, and software vendors.

The role provides an opportunity to identify software functionality gaps, improve operational processes, and contribute to software enhancements that support better program operations and consumer satisfaction.

What You'll Do / Key Responsibilities

• Lead data mapping and quality assurance activities during the final stages of software implementation.

• Map complex spreadsheets to software data fields supporting program area business functions.

• Review business processes and procedures and recommend improvements.

• Perform enterprise software reviews and quality assurance analysis.

• Identify software functionality issues, operational pain points, and opportunities for software modifications.

• Work with internal staff to resolve software functionality issues and track helpdesk tickets.

• Coordinate with project managers, software vendors, program area staff, and project stakeholders.

• Recommend enterprise software improvements, modifications, and business process enhancements.

• Prepare presentations, documentation, correspondence, reports, Statements of Work, Change Orders, and Software Modification Requests for software modifications.

• Develop documentation and training materials for recommended business process changes.

• Support stakeholder communication, reporting, and software improvement initiatives.

Required Qualifications

• 6+ years of experience as a Quality Analyst.

• 3+ years of State Government experience.

• 3+ years of experience with Emphasys.

• 3+ years of experience with HDS.

• 6+ years of experience with Data Mapping.

• 6+ years of experience with Business Process Testing & Improvement.

• 6+ years of experience with Process & Procedure Documentation.

• 6+ years of experience creating Statements of Work, Change Orders, AND Software Modification Requests.

• High School education.

Preferred Qualifications

• Experience with End User Support.

Additional Skills

• Strong oral and written communication skills.

• Interpersonal, consultative, presentation, and facilitation skills.

• Analytical thinking and problem-solving abilities.

• Attention to detail, accuracy, and organization.

• Knowledge of business structure and stakeholder analysis.

• Customer service and assessment of customer support needs.

• Teamwork and the ability to work independently within established procedures and guidelines.

• Ability to learn new software and hardware and perform troubleshooting.

• Process improvement, documentation, prioritization, scheduling, and time management skills.

• Ability to prepare clear and concise emails, reports, and supporting documentation.

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