Quality Assurance Engineer

Seeking a skilled Quality Assurance Engineer to support Salesforce applications within PATHNC, The ideal candidate will do manual and automated testing, validate integrations and data, identify defects, and ensure high-quality releases.

The NC Department of Health and Human Services seeks a contractor resource to drive the development and implementation of NC Families Accessing Services through Technology (NC FAST)/ Partnership and Technology Hub for North Carolina (PathNC) as a Quality Assurance Engineer. We are looking for a self-driven Quality Assurance Engineer who will take initiative and ownership of testing activities by proactively managing tasks to meet timely deadlines, working independently with minimal supervision, accurately communicating identified issues, and delivering high-quality testing results.

Role Type

Quality Assurance Engineer

Expected Skills

• Ability to perform testing activities, make informed decisions, and manage complex work efforts.
• Excellent verbal and written communication skills.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work.
• Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes.
• Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems.
• Experience validating Salesforce data migration, data integrity, business rules, and data relationships.
• Experience testing Salesforce releases, enhancements, configurations, customizations, and deployments.
• Ability to develop comprehensive Salesforce test scenarios, test cases, test scripts, test data, and requirements traceability.
• Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT
• Ability to collaborate effectively with Salesforce developers, administrators, business analysts, product owners, scrum masters, and other technical and business stakeholders.

Description (including, but not limited to)

• Analyze business requirements for testability, completeness, and adequate test coverage using Functional Specification Documents, Business Requirements Documents, Technical Design Documents, user stories, acceptance criteria, and related project documentation.
• Collaborate with business analysts, developers, Salesforce administrators, product owners, scrum masters, and other stakeholders to clarify requirements, resolve issues, and establish appropriate testing approaches.
• Translate business and technical requirements into test conditions, scenarios, cases, scripts, and test data, and drive testing activities through completion.
• Develop and execute manual and automated tests using QTest, CRT and applicable Salesforce testing capabilities.
• Perform functional, integration, regression, system, user acceptance, and end-to-end testing across NC FAST/ PATHNC and Salesforce functionality.
• Test Salesforce standard and custom functionality, including objects, fields, workflows/flows, validation rules, business rules, security, roles, profiles, permission sets, reports, dashboards, and other configurations or customizations.
• Validate Salesforce integrations with external applications and systems, including APIs, web services, inbound/outbound interfaces, data exchanges, and error handling.
• Validate Salesforce data migration, transformation, integrity, relationships, completeness, and accuracy against approved business requirements.
• Support Salesforce release and deployment validation by performing appropriate pre-deployment and post-deployment testing.
• Maintain accurate test documentation, test evidence, test data, defect records, and requirements traceability throughout the testing lifecycle.
• Review test artifacts to ensure appropriate coverage, accuracy, completeness, and alignment with requirements.
• Identify, document, and track defects with clear reproduction steps, expected and actual results, severity, priority, business impact, and supporting evidence.
• Work with development, Salesforce, and product teams to diagnose and reproduce defects, validate fixes, perform regression testing, and drive issues through resolution.
• Provide testing status, metrics, defect trends, risks, dependencies, and blockers to project stakeholders.
• Oversee test data collection and analysis according to project schedules, standards, and established QA practices.
• Actively participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.
• Identify and communicate testing risks and dependencies and recommend solutions before they impact project delivery.
• Contribute to continuous improvement of QA processes, test automation, testing standards, and best practices across NC FAST/PATHNC and Salesforce initiatives.
• Ensure testing activities comply with established NC FAST quality standards, project processes, documentation requirements, and applicable organizational procedures.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Strong experience in Salesforce functional and end-to-end testing.	Desired	5	Years
Proficient in creating and executing test cases, test scenarios, and test scripts.	Required	5	Years
Experienced in functional,regression, integration,end-to end, system, and user acceptance testing.	Required	5	Years
Strong analytical and problem solving skills	Required	5	Years
Proficient in SOQL and SQL for data validation and database testing.	Desired	3	Years
Skilled in API testing using REST and SOAP web services.	Desired	3	Years
Experienced with defect tracking and test management tools such as Jira.	Required	5	Years
Knowledge of test automation tools such as Tricentis TOSCA or CRT(Copado robotic Testing)	Required	2	Years
Strong understanding of Agile/Scrum methodologies and QA processes.	Required	5	Years
Experienced in Salesforce data migration, data validation, and data integrity testing.	Desired	3	Years
Ability to work in rapidly changing environment	Highly desired	3	Years
Child Welfare domain experience	Desired	2	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question4	All work must be performed on State premises. Do you accept this requirement?
Question5	LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?
Question6	Budgeting for this position allows for a rate of $$$ per hour. Candidates submitted above this amount may not be considered. Do you accept this requiremen
Question7	Please list candidate's email address HERE that will be used when submitting E-RTR.
Question8	Some local travel may be required in the performance of the work. Do you accept this requirement?
Question9	Please provide candidate's current location (City and State), NOT a Yes or No response.