Quality Assurance Laboratory Technician

Core Values

Dedication - Enthusiasm - Synergy - Integrity - Goal-oriented - Nimble

Job Description

The Quality Assurance Laboratory Technician is responsible for maintaining laboratory equipment and quality standards by conducting testing for our Design and Operations teams. This role processes and evaluates test specimens, maintains lab equipment and documentation, and partners with the Quality Assurance team to identify root causes and uphold the quality our customers expect.

Who We Are

Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication - Enthusiasm - Synergy - Integrity - Goal-Oriented - Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We're always looking for talented people to join our team and grow together.

What We Offer

• Competitive health, dental, and vision plans
• Employer-paid short- and long-term disability
• 401(k) plan with company match after 12 months
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being
• Paid sick leave, vacation, holidays, and parental time
• Generous employee product purchase discount

What You Do

• Assists with new product inspections, special projects, and lab testing, including updating hours for lab machines.
• Processes test specimens in the test lab: unpacks new tests, prepares initial documentation, mounts and exposes specimens in the test chamber, reviews samples at specified intervals, and takes digital photographs.
• Creates test documentation and updates spreadsheets and reports; maintains log sheets; performs evaluations and creates daily progress reports.
• Maintains all lab equipment, in particular the UV and Salt Spray machines, per the maintenance schedule, including the Q-Fog booth with saltwater as needed.
• Works from a daily calendar to perform scheduled tasks and calibrates sensors in the QUV booth.
• Consults, communicates, and provides recommendations to Design and Operations teams as necessary.
• Creates and maintains a finish panel library.
• Assists with Quality Alert and Quality Chargeback procedures.
• Understands the Returns Process and supports the Quality Assurance team.
• Performs other duties as assigned.

Primary Focus Areas

• Product inspection
• Root cause analysis of quality issues
• Lab testing and equipment maintenance
• Quality and excellence in customer service

What You Bring

• High school diploma or equivalent required; Bachelor's degree in Industrial Design, Statistics, Material Management, Quality Assurance, Engineering, or Chemistry preferred.
• Two or more years of Quality Lab experience required; furniture industry experience preferred.
• ISO Certification preferred.
• Strong knowledge of applicable lab equipment.
• Detail-oriented with strong attention to accuracy.

How Success Is Measured

• [Add metric, e.g., lab tests completed and documented on schedule]

Safety

All employees are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone's responsibility. At all times, working safely is a condition of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk, occasionally sit, frequently use their hands to finger, handle, or feel objects, tools, or controls, and reach with their hands and arms. The employee may occasionally be required to balance, stoop, or kneel. The employee must frequently lift and/or move up to 70 pounds. Specific vision abilities required by the job include close vision, distance vision, the ability to adjust focus with correction, and the ability to discern colors and patterns. Hearing abilities include the ability to hear clearly while working in person, with correction if needed.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works indoors in a quality lab within a warehouse/plant environment. The noise level is usually moderate to high, with alternating periods of moderate to high stress. There is some exposure to temperature extremes and dust.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.