Quality Assurance Manager

Quality Assurance Manager

Salary

$120,120.00 - $157,060.80 Annually

Location

481 Fourth Street - Hollister, CA. 95023, CA

Job Type

Regular, F-T

Job Number

02276

Department

Behavioral Health

Division

Mental Health

Opening Date

10/13/2026

Closing Date

10/20/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

Under general direction, coordinates and oversees department-wide quality assurance and improvement activities; develops and implements quality management programs; monitors and evaluates service outcomes and compliance; and leads initiatives to improve service quality, performance, and adherence to applicable federal, state, county, and regulatory requirements.

DISTINGUISHING CHARACTERISTICS

This is an advanced management classification responsible for directing the Departments quality improvement and compliance functions across multiple behavioral health programs. The incumbent provides strategic leadership, oversees supervisory and professional staff, and is accountable for department-wide quality improvement initiatives, regulatory compliance, and accreditation activities. This classification is distinguished from lower-level management positions by its broader scope of responsibility, strategic decision-making authority, and role in departmental planning, policy development, and executive-level consultation. Incumbents report to the Behavioral Health Director or designee and oversee quality assurance staff.

Example of Duties

Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.

• Oversees and assists in the development, implementation, and evaluation of quality assurance and quality improvement policies, procedures, and programs to ensure compliance with applicable Federal, State, County, and regulatory requirements.
• Plans, develops, administers, and evaluates departmental goals, objectives, management strategies, and quality improvement initiatives; supervises and evaluates subordinate staff and provides technical and programmatic guidance.
• Develops, communicates, and monitors adherence to departmental policies, protocols, safety standards, data management requirements, and fiscal and programmatic responsibilities.
• Prepares reports, analyses, and recommendations for contract providers, consultants, department leadership, and State oversight agencies regarding compliance, quality improvement, and operational matters.
• Coordinates and assists with departmental preparation for internal and external audits, including Specialty Mental Health Services, Medi-Cal billing, compliance reviews, and other regulatory assessments.
• Reviews and analyzes data, audit findings, and program performance metrics to identify deficiencies, compliance risks, and opportunities for improvement; develops and monitors corrective and preventative action plans.
• Maintains, compiles, analyzes, and reports statistical and performance data related to quality improvement, compliance, and program effectiveness.
• Monitors and interprets Federal, State, and County laws, regulations, policies, and program requirements; ensures departmental compliance with evolving mandates and standards.
• Oversees the development, implementation, and monitoring of privacy and confidentiality policies and procedures in accordance with HIPAA and other applicable regulations; collaborates with providers, management, quality improvement committees, and legal counsel on privacy-related matters.
• Consults with department leadership on personnel matters and provides recommendations regarding recruitment, employee development, performance management, disciplinary actions, and other workforce issues.
• Directs staff development activities, including training programs, certification processes, travel approvals, continuing education opportunities, and compliance with mandated training requirements.
• Represents the department on regional committees, work groups, and collaborative initiatives; establishes and maintains effective working relationships with partner agencies and stakeholders
• Develops proposals, grant applications, and funding strategies to secure additional resources and support the expansion, enhancement, or continuation of departmental programs and services.
• Performs related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:

Education: Master's degree in Social Work, Social Welfare, Clinical or Counseling Psychology or related field required from an accredited college or university.

Experience: One (1) year of experience working for a County Behavioral Health Department in a management role OR Three (3) years of increasingly responsible supervisory work in health or mental health management, governmental administration or equivalent.

License:

1. Possession of a valid license as a Clinical Social Worker, Marriage and Family Therapist or Professional Clinical Supervisor issued by the California State Board of Behavioral Science.

2. Possession of a valid license as a Psychologist issued by the California State Board of Psychology

3. Possession of a valid license as a Registered Nurse and/or Nurse Practitioner by California State Board of Registered Nursing

4. Possession of a valid California operator's license issued by the State of California Department of Motor Vehicles.

Special Requirements:

1. Ability to work irregular hours as necessary

2. Ability to travel within and outside the county

3. Ability to qualify for security clearance through a background investigation, including a fingerprint check.

Knowledge Of/Ability To

Knowledge of:

Principles, practices, and methods of quality assurance, quality improvement, performance management, and continuous quality improvement in behavioral health programs; Federal, State, and local laws, regulations, policies, and standards governing behavioral health services, including Medi-Cal, Medicare, Specialty Mental

Health Services, Drug Medi-Cal, and related reimbursement systems; accreditation, certification, auditing, monitoring, and compliance requirements applicable to public behavioral health programs; administrative principles and practices, including program planning, policy development, organizational management, and strategic planning; principles and practices of supervision, staff development, performance evaluation, and personnel management; data collection, statistical analysis, outcome measurement, and performance reporting methods; behavioral health treatment systems, including mental health and substance use disorder services and programs; contract administration and provider monitoring principles and practices; budgetary, fiscal, and program management principles; HIPAA, confidentiality requirements, and applicable privacy laws and regulations; methods of conducting program evaluations, compliance reviews, and operational assessments; principles of effective communication, collaboration, negotiation, and conflict resolution; computer applications and information systems used in quality improvement, data management, reporting, and program administration.

Ability to:

Plan, organize, direct, and evaluate quality improvement and compliance activities across multiple behavioral health programs; develop, implement, and monitor policies, procedures, standards, and quality improvement initiatives; interpret and apply complex Federal, State, County, and regulatory requirements and ensure organizational compliance; analyze data, audit findings, operational issues, and program outcomes; identify trends and develop effective corrective actions and improvement strategies; supervise, train, mentor, and evaluate professional, technical, and supervisory staff; establish and maintain effective working relationships with employees, management, contracted providers, regulatory agencies, and community stakeholders; communicate effectively, both orally and in writing, including preparing reports, recommendations, policies, and presentations; lead organizational change initiatives and facilitate continuous quality improvement efforts; exercise sound judgment and make effective decisions in complex and sensitive situations; manage multiple priorities, projects, and deadlines while maintaining attention to detail and regulatory compliance; facilitate meetings, committees, and collaborative workgroups; analyze administrative, operational, and compliance issues and develop practical solutions; prepare and interpret statistical, operational, and performance reports; utilize computer software, databases, and information systems related to quality improvement, compliance monitoring, and program management; represent the Department effectively before governing bodies, regulatory agencies, professional organizations, and community groups.

Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes of training; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.

Disaster Service Workers: All San Benito County employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.

SAN BENITO COUNTY BENEFITS FOR MANAGEMENT EMPLOYEES

(This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU)

Employees in regular, full-time positions will be eligible to participate in the following employee benefits:

Pay Day: Employees are paid bi-weekly.

Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.

Vacation: Based on continued years of service. Newly hired MEG employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit.

• < 4 years of service = 10 days per year
• 5 to 9 years of service = 15 days per year
• 10 to 14 years of service = 18 days per year
• 15 + years of service = 20 days per year

Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated.

Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off.

Sick Leave: 15 days per year. Maximum accruals apply.

Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate.

Increase County contributions to medical effective January 2024.

a. Employee Only: $750.00, which would include the PEMHCA Minimum

b. Employee Plus One: $1,250.00, which would include the PEMHCA Minimum

c. Family: $1,515.00, which would include the PEMHCA Minimum

The Countys contribution above shall be prorated for positions that are less than .90 FTE rounding to the nearest one-quarter time.

HRA: Employee Only Medical Plan: $1,500 maximum

Employee Plus One Medical Plan: $3,000 maximum.

Employee Plus Family Medical Plan: $4,000 maximum.

Employees who are eligible to receive a "cash in lieu of enrollment in the Countys medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23).

Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families.

Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only.

Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents.

Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available.

Disability Insurance: Confidential and Management groups participate in the State Disability Insurance.

Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.

Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.

Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees Retirement Law. Employee contributions vary according to bargaining unit.

All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.

Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.

Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions.

01

I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.

• Yes

02

Do you possess or have the ability to obtain a valid State Drivers License?

• Yes
• No

03

Do you have a Master's degree in Social Work, Social Welfare, Clinical or Counseling Psychology or related field required from an accredited college or university?

• Yes
• No

04

Do you have at least one (1) year of experience working for a County Behavioral Health Department in a management role?

• Yes
• No

05

Do you have three (3) years of increasingly responsible supervisory work in health or mental health management, governmental administration or equivalent?

• Yes
• No

06

Please select which of the following applies to you:

• Possession of a valid license as a Clinical Social Worker, Marriage and Family Therapist or Professional Clinical Supervisor issued by the California State Board of Behavioral Science.
• Possession of a valid license as a Psychologist issued by the California State Board of Psychology
• Possession of a valid license as a Registered Nurse and/or Nurse Practitioner by California State Board of Registered Nursing
• None of the Above

07

Please describe your professional experience in multidisciplinary community-based programs including experience in quality management, program evaluation, quality improvement and/or in the production of reports using Excel.

Required Question

Employer County of San Benito

Address 481 Fourth Street

Hollister, California, 95023

Phone 831-636-4000

Website http://agency.governmentjobs.com/sanbenito/default.cfm