We are seeking a Quality Assurance Specialist to ensure our products and operations comply with all applicable U.S. federal, state, and local regulations. This role will play a critical part in bridging communication with our Korea HQ, overseeing product compliance, import documentation, product quality-related customer claims (VOC), and regulatory audits. You will be a key contributor in maintaining operational excellence in a fast-growing beauty retail environment.
What Youll Do
Review and approve product documentation for store onboarding, including ingredient lists and label compliance in accordance with U.S. regulations.
Evaluate claims, marketing materials, and packaging to ensure regulatory accuracy.
Manage and investigate product quality-related customer claims (VOC), and lead response efforts for product recalls or regulatory inquiries (e.g., FDA, state agencies).
Ensure compliance of physical retail operations with local legal and regulatory standards.
Provide training and guidance to store staff on compliance-related matters.
Manage import documentation and respond to customs-related issues to ensure smooth clearance and delivery.
Maintain regular communication with our Korea HQ regarding product specifications, documentation, and compliance updates.
Establish, maintain, and enhance compliance policies in accordance with U.S. federal and state regulatory requirements.
Monitor changes in product regulations (e.g., MoCRA, FD&C Act) and proactively recommend necessary updates.
Review supplier audit documentation and conduct on-site inspections when necessary to ensure manufacturing practices meet quality and regulatory standards.
Qualifications
5-10 years of experience in quality assurance, preferably in a U.S.-based beauty or personal care platform
Bachelors degree or higher in a relevant field (e.g., Chemistry, Biotechnology, Life Sciences)
In-depth understanding of U.S. and international regulatory frameworks (FDA, ISO standards, etc.)
Strong analytical and problem-solving skills, with the ability to interpret complex regulatory requirements
Preferred Qualifications
Experience working in quality assurance roles at major U.S. beauty retailers or platforms
Bilingual in English and Korean
Experience with ISO 22716 certification or compliance (GMP for cosmetics)
Familiarity with cross-border operations and global supply chain regulatory challenges