Quality Assurance Specialist

Job Summary

We are seeking a Quality Assurance Specialist to ensure our products and operations comply with all applicable U.S. federal, state, and local regulations. This role will play a critical part in bridging communication with our Korea HQ, overseeing product compliance, import documentation, product quality-related customer claims (VOC), and regulatory audits. You will be a key contributor in maintaining operational excellence in a fast-growing beauty retail environment.

What Youll Do

• Review and approve product documentation for store onboarding, including ingredient lists and label compliance in accordance with U.S. regulations.
• Evaluate claims, marketing materials, and packaging to ensure regulatory accuracy.
• Manage and investigate product quality-related customer claims (VOC), and lead response efforts for product recalls or regulatory inquiries (e.g., FDA, state agencies).
• Ensure compliance of physical retail operations with local legal and regulatory standards.
• Provide training and guidance to store staff on compliance-related matters.
• Manage import documentation and respond to customs-related issues to ensure smooth clearance and delivery.
• Maintain regular communication with our Korea HQ regarding product specifications, documentation, and compliance updates.
• Establish, maintain, and enhance compliance policies in accordance with U.S. federal and state regulatory requirements.
• Monitor changes in product regulations (e.g., MoCRA, FD&C Act) and proactively recommend necessary updates.
• Review supplier audit documentation and conduct on-site inspections when necessary to ensure manufacturing practices meet quality and regulatory standards.

Qualifications

• 5-10 years of experience in quality assurance, preferably in a U.S.-based beauty or personal care platform
• Bachelors degree or higher in a relevant field (e.g., Chemistry, Biotechnology, Life Sciences)
• In-depth understanding of U.S. and international regulatory frameworks (FDA, ISO standards, etc.)
• Strong analytical and problem-solving skills, with the ability to interpret complex regulatory requirements

Preferred Qualifications

• Experience working in quality assurance roles at major U.S. beauty retailers or platforms
• Bilingual in English and Korean
• Experience with ISO 22716 certification or compliance (GMP for cosmetics)
• Familiarity with cross-border operations and global supply chain regulatory challenges