Quality Assurance Supervisor

What Drives Success

The Quality Assurance Supervisor leads a team responsible for developing and applying advanced Quality Assurance and Quality Control methods to investigate and resolve complex technical issues. This role oversees work instruction compliance audits performed by Quality Auditors and ensures quality standards are consistently met across production. The supervisor acts as a hands-on leader, driving process improvement, accountability, and continuous learning within the team.

What We're Looking For

• Supervise and direct the work of Quality Auditors
• Oversee and ensure work instruction compliance audits are completed accurately
• Apply advanced QA/QC methods, theories, and techniques to resolve complex technical problems
• Review documented processes and testing procedures and identify improvement opportunities
• Communicate findings, risks, and escalations to immediate manager
• Train team members and identify skill or process gaps
• Hold team members accountable while providing coaching and mentorship
• Ensure compliance with leadership directives (daily, monthly, and annual)
• Act as a hands-on, professional leader and role model
• Maintain flexibility and agility in day-to-day assignments
• Support additional duties as assigned by leadership

What We Are Looking For

• Bachelor's degree in a technical field, or equivalent experience in a manufacturing environment
• Minimum of 1 year of related experience
• Good understanding of production areas, process flows, equipment, and product.
• Good written and verbal communication skills.
• Ensure work instruction compliance & all subsets.
• Basic computer skills, including Microsoft Excel and Microsoft Word.
• Have a good understanding of customer requirements.
• Effective at training & identifying gaps to correct.
• General understanding of GD&T & best practices for measurement systems.
• General understanding of HVAC processes.

Physical Requirements

• Ability to work in a manufacturing environment
• Ability to stand and walk for extended periods
• Ability to lift up to 35 pounds as required

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.