Quality Control Inspector - Janitorial Services

QUACONTINSP07312026

JOB TITLE: Quality Control Inspector - Janitorial

Bargaining Unit Status: Non-Bargaining Unit

FULL-TIME (hours per week: 40) Work Schedule: Monday-Friday, 7:00 AM - 3:30 PM

EDUCATIONAL QUALIFICATIONS:

High School diploma.

EXPERIENCE QUALIFICATIONS:

• Knowledge of commercial or institutional cleaning practices, procedures, equipment, and quality standards.
• Ability to understand and apply Quality Assurance/Quality Control procedures when evaluating custodial services.
• Ability to read, interpret, and apply janitorial contract requirements, including a Performance Work Statement (PWS).
• At least one year of custodial, inspection, quality control, or supervisory experience is preferred.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver's license in the state/territory of contract operation, and/or required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Must be able to obtain DOD security clearance at the Secret level.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation - adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in general reporting and basic case file management.
• Must be able to operate a computer.
• Must be knowledgeable in Microsoft Word, Excel, and PowerPoint.

IMMEDIATE SUPERVISOR:

Quality Control Manager, Janitorial

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):

None

JOB RESPONSIBILITIES SUMMARY:

Supports the company quality control program by providing momentum for quality improvement through site inspections. Inspect facilities and document results for conformance/non-conformance to specifications as defined in the janitorial contract Statement of Work.

ESSENTIAL FUNCTIONS:

• Inspect a daily proportional amount of building square footage taken from a monthly schedule and document findings on inspection checklists.

• Perform pre-occupancy and post-occupancy inspections as directed.

• When performance discrepancies are found during inspections, the inspector will notify Supervisors and/or Crew Leaders/Lead Workers of performance necessary to bring performed work to Phoenix Service-established baseline quality standards.

• Check on call-in/complaints as directed by the project management.

• Re-inspection of buildings as necessary to ensure contract compliance.

• Annotate closed buildings upon discovery and advise project management.

• Perform QC administrative work including:

• QC Data entry/Data update

• QC summary reports production

• QC reports and correspondence filing and archiving

• Ensure proper safety, cleaning, and inspection of assigned vehicles and that inspections are properly documented weekly.

• Administer cross-training when necessary.

• Check to ensure chemicals used for cleaning by janitorial personnel are properly labeled.

• Monitor employees for safe working practices and environmental compliance in their work areas and relay negative information gained to the project management.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

BEHAVIORAL CAPACITIES:

• Must be able to change routine in a positive manner.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned.

"Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply."

All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug-Free Workplace.

Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration."