Quality Control / Operations Supervisor

The Quality Control / Operations Supervisor delivers world-class customer service to all retail customers. He or she performs a final check of all finished/services products and ensures everything is correct before calling the customer to pick up their finished products/services. The Quality Control / Operations Supervisor will box and ship signs when necessary and check in inventory.The ideal candidate has previous shipping/packaging experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Performs a final QA check of all products to verify accuracy and correctness
• Calls customers to arrange pickup of products
• Boxes and ships products when necessary
• Checks in inventory
• Takes ownership of any shipping problems and offers viable solutions
• Provides completed documentation for shipping
• Answers phones courteously and provides accurate, detailed information
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Maintains a clean and safe working environment
• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required
• Shipping experience desired
• Packaging experience desired
• Strong proof-reading skills
• Good communication and people skills
• Outstanding phone skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Able to operate a wide variety of business equipment
• Detail-oriented, organized, and able to multi-task
• Prompt, reliable, and responsible
• Able to lift 40+ pounds