Quality Control Supervisor

SUMMARY

Under the general direction of the Quality Control and Systems Manager, the Quality Control Supervisor is responsible for ensuring the timely and high-performance execution of compliance and inspection activities, as well as the growth and development of supporting people, processes and systems. Additionally, they will leadand/or contribute to problem solving teams to determine root cause and implement permanent corrective actions.

ESSENTIAL JOB FUNCTIONS

• Oversee scheduling and coordination of employees who are involved in the inspection and verification of products based on scheduled customer orders, established priorities, and availability and capability of workers and equipment.
• Determine capacity requirements for meeting internal commit dates and customer demand
• Ensure employees have the necessary training, tools, and support to be fully effective in their positions.
• Set quality compliance objectives and ensure that targets are achieved.
• Define, develop, and implement quality procedures to detail operational steps for effective execution.
• Support data flow and identification on area continuous improvement boards
• Utilizes problem solving methodologies such as PDCA, 8D, DMAIC to lead problem solving efforts related to manufacturing and/or business processes. Leads efforts to ensure problem definition, containment, root cause analysis and corrective action implementation is completed and verified.
• Effectively Communicates (both written and verbally) Quality issues, status, plans and proposed solutions to both internal and external customers.
• Supports improvement and sustainment of the Quality Management System and AS9100 Certification by participating in and/or leading internal audits and supporting external Auditing from AS9100 Registrar and independent customer audits.
• Oversee and support RMA process from initial customer complaint through return of product
• Collaborate cross-functionally with Engineering, Operations, Customer Service, HR, and Management to ensure alignment of documentation and training requirements.
• Other duties as required in support of the department and the company.

SUPERVISOR RESPONSIBILITIES

Supervisory responsibilities involve overseeing and managing a team or individual to ensure adequate performance and job satisfaction and contribute to individuals' career goals.

• Responsible for direction, coordination and evaluation of staff.
• Holds team accountable for meeting goals and objectives and timely performance of all duties and responsibilities. Carries out leadership responsibilities in accordance with company policies, procedures, and safety regulations.
• Responsibilities include interviewing, hiring and cross-training employees; planning and direct work; appraising performance; reward and regulating employee behavior; addressing complaints and enacting solutions.
• Provide coaching and development to support team members, leads, and employees to develop and enhance their technical and operational performance. Meets with subordinates according to performance review schedule for formal performance evaluation and goal setting.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Note: Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor's degree in related engineering or applies science with 3+ years of relevant quality and manufacturing experience, or high school diploma and 7+ years of relevant quality and manufacturing experience.
• Formal Problem Solving experience and/or certification preferred.
• Previous experience supporting audits and regulatory compliance preferred.
• High level of ability to interpret Drawings and quality requirements
• Ability to interpret and track quality metrics
• Basic math including fractions and decimals in standard and metric systems

LANGUAGE REQUIREMENTS

• Excellent verbal and written communication skills in English.

JOB SKILLS

• Outstanding organizational skills and experience with managing multiple deadlines at once.
• Strong technical skills include the ability to read and understand technical drawings.
• Strong working knowledge of Quality Management Systems.
• Self-starter that can work extended hours as required to satisfy customer deadlines.
• Knowledge of ERP systems, SAP preferred.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment while maintaining a positive team environment.
• Reliable and flexible to work additional hours on short notice to complete orders and/or special projects to meet customer demands.
• Understanding and experience in Lean manufacturing environment preferred. Participate in continuous improvement projects and 5S related performance teams.
• Working knowledge of ISO 9001, AS9100, ISO 13485, or similar quality standards preferred.
• Ability to manage multiple priorities and meet deadlines in a regulated environment.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work independently and collaboratively across departments

PHYSICAL DEMANDS

• As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to twenty (20) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.

WORK ENVIRONMENT

• This is an air-conditioned work environment where employees have desks or cubicles and work in a fixed location. The physical environment is usually comfortable, well-lit, and equipped with the necessary facilities and hardware. The company culture is a culture of teamwork, communication, continuous improvement, business casual, strategic, and goal-oriented. The working conditions are stable, predictable, and secure.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

TRAVEL

Approximately <5% of travel is expected.