Quality Coordinator

We are seeking an experienced Quality Coordinator to oversee the end-to-end management of quality cases, incident reports, and inspection activities. This position serves as a central point of contact for quality-related issues, ensuring timely documentation, investigation, resolution, and follow-up of product and process concerns. The role works closely with customers, suppliers, and internal teams to drive corrective actions, support root cause analysis, and implement continuous improvement initiatives.

The Quality Case Coordinator will manage quality alerts and incident records, coordinate product returns and RMA activities, facilitate NCR processes, monitor open cases, and ensure all quality documentation is complete, accurate, and audit-ready. This individual will also provide daily guidance to Quality Inspectors, prioritize inspection activities, review quality records for traceability, and support both short-term containment actions and long-term corrective solutions.

Ideal candidates will have at least three years of experience in quality assurance, incident management, administrative operations, or a related field, along with strong organizational, analytical, and problem-solving abilities. Experience with RMA, NCR, root cause analysis, ERP systems, Oracle NetSuite, QuickBooks, Microsoft Office, and Microsoft Teams is highly valued. Strong attention to detail, the ability to manage multiple priorities, and excellent communication skills are essential.

Highly preferred candidates will have experience in the casino gaming industry, along with the ability to read bills of materials, interpret two-dimensional drawings, and communicate effectively in both English and Spanish. This opportunity is ideal for someone who enjoys coordinating cross-functional teams, resolving complex quality issues, and driving operational excellence through data-driven decision-making and continuous process improvement.