Quality Coordinator

Overview

Coordinates annual evaluation process along with training and in-service enrollment for Home Health Aides (HHAs). Partners with management to provide scheduling support and assists the department in meeting established compliance standards. Works under general supervision.

What We Provide

• Referral bonus opportunities

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

• Employer-matched 401k retirement saving program

• Personal and financial wellness programs

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees

• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Generates a roster of aids and nurses who have been absent from work for an extended period of time; follows up with aides and assigns them to the appropriate status. Sends additional communication to aides as needed.
• Documents communication to HHAs regarding compliance tasks and follow up including documenting appropriate corrective action for HHAs.
• Creates and organizes weekday, weekend, and night on-call schedules and communicates schedule changes to management.
• Coordinates scheduling of In-Service classes for HHAs.
• Coordinates enrollment and payroll of monthly Dementia and Bone Marrow training classes for HHAs.
• Coordinates and processes completion of performance evaluations for both HHAs and supervisors.
• Liaisons with Health Services in regards to scheduling changes for HHAs.
• Follows up on no-shows/reschedules/lateness of HHA's for In-service trainings.
• Assists supervisors in HHA attendance calls as needed.
• Performs general administrative tasks including answering telephone calls, sorting email messages and re-routing them, and sorting/distributing incoming mail. Covers front desk coverage and operations.
• Maintains Home Health Aid(HHA) compliance in accordance with corporate policies, state regulations, and contractual requirements.
• Supports rotational scheduling, including early, late, weekend, and holiday shifts.
• Provides technical support and conducts training sessions to aides for all HHA applications.
• Creates and distributes weekend and holiday coverage reports for the call center. • Provides feedback to management regarding opportunities to improve workflows. • Follows procedures to maximize operational efficiency and effectiveness of the unit. • Participates in special projects and performs other duties as assigned.

Qualifications

Education:

High School Diploma or GED equivalent required Bachelor's Degree preferred

Work Experience:

Minimum of one year of administrative and or compliance work experience required

Experience in customer service required Strong organizational/administrative skills required

Demonstrated problem-solving abilities required Computer literacy (human resources information system, word processing, email, internet research, data entry) preferred

Pay Range

USD $19.18 - USD $23.99 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.