Quality Excellence Manager

This position works cross-functionally with Automotive Finishes Division (AFD) Marketing, Sales, Technical, Operations, and PCG Group Quality to support product quality and continuous improvement across North America. The role also has occasional interaction with regional AFD teams outside North America to share and leverage best practices.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It''s all here for you... let''s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

BASIC QUALIFICATIONS

Must be legally authorized to work in the country for which you are applying for employment (without now or in the future needing sponsorship for employment work visa and/or permanent residence status).

Must have 1+ years managing / supervisory role

• Must have 1+ years managing / supervisory role
• Must have at least 3+ years of experience in coatings product development, Operations, Quality, Technical, or Sales
• Demonstrated ability to lead a cross functional team to a successful outcome
• Demonstrated success in leading Root Cause investigations and analysis tools
• Demonstrated ability to lead and manage complex, cross-functional quality initiatives.
• Strong written and verbal communication skills
• Formal Root Cause training / practitioner

PREFERRED QUALIFICATIONS

• Knowledge of more complex problem solving and error proofing skills
• Lean training and practitioner
• Complaint handling experience
• Experience with direct customer interaction
• Six Sigma or DFSS certified (green belt or higher)
• Automotive Finishes product, application, or customer-process knowledge preferred; experience in other Performance Coatings Group businesses is beneficial.

Travel Requirements: 10% Domestic & International

• Lead Quality Excellence initiatives within the AFD Division in North America

• Lead customer facing quality investigations to determine true root cause and implement sustainable corrective actions

• Partner with Technical Service, Sales, R&D, Marketing, GSC, Analytical, and other functions to investigate and resolve significant AFD customer-quality challenges.

• Lead day-to-day product-quality activities for the AFD business in North America, including oversight of the complaint-management process through complaint coordinator activities.

• Lead the CSP lane at monthly Quality Review Board meetings to drive core quality issues for BU

• Analyze AFD quality-health measures and coordinate cross-functional improvement actions related to Opportunity Cost, Complaint Rate, and Complaint Resolution Days.

• Partner with GSC to drive quality improvements

• Lead cross-functional collaboration, customer focus, and continuous improvement

• Contribute to PCG Continuous Improvement goals for hard/soft savings

• Create monthly reports to track and improve complaint rate, complaint cycle time, and COPQ to better support the business

• Responsible for the AFD NA Customer Satisfaction Program including maintaining and driving continuous improvement

• Provide training on customer complaint tracking systems and quality programs as needed

• Key participant in development of new R&D and QC test methods

• Maintain the integrity of AFD quality and complaint data and translate findings into actionable recommendations.

• Engage CI resources to tackle complex ARC resolutions as needed

• Provide coaching, training, and technical guidance to Quality team members supporting AFD customers.

• Lead Quality Excellence initiatives within the AFD Division in North America

• Lead customer facing quality investigations to determine true root cause and implement sustainable corrective actions

• Partner with Technical Service, Sales, R&D, Marketing, GSC, Analytical, and other functions to investigate and resolve significant AFD customer-quality challenges.

• Lead day-to-day product-quality activities for the AFD business in North America, including oversight of the complaint-management process through complaint coordinator activities.

• Lead the CSP lane at monthly Quality Review Board meetings to drive core quality issues for BU

• Analyze AFD quality-health measures and coordinate cross-functional improvement actions related to Opportunity Cost, Complaint Rate, and Complaint Resolution Days.

• Partner with GSC to drive quality improvements

• Lead cross-functional collaboration, customer focus, and continuous improvement

• Contribute to PCG Continuous Improvement goals for hard/soft savings

• Create monthly reports to track and improve complaint rate, complaint cycle time, and COPQ to better support the business

• Responsible for the AFD NA Customer Satisfaction Program including maintaining and driving continuous improvement

• Provide training on customer complaint tracking systems and quality programs as needed

• Key participant in development of new R&D and QC test methods

• Maintain the integrity of AFD quality and complaint data and translate findings into actionable recommendations.

• Engage CI resources to tackle complex ARC resolutions as needed

• Provide coaching, training, and technical guidance to Quality team members supporting AFD customers.