Quality Improvement Coordinator

Job Summary

We are seeking a detail-oriented and analytical Quality Improvement Coordinator to support quality improvement initiatives, performance monitoring, compliance activities, and process optimization across the organization.

The ideal candidate will have experience in quality assurance, performance improvement, data analysis, regulatory compliance, audits, healthcare quality metrics, root-cause analysis, and cross-functional coordination. This role is responsible for identifying improvement opportunities, tracking quality measures, supporting corrective action plans, and helping ensure that organizational processes meet established quality and regulatory standards.

Key Responsibilities

• Coordinate and support organization-wide quality improvement and performance improvement initiatives.

• Monitor quality metrics, KPIs, operational performance, and compliance indicators.

• Collect, review, validate, and analyze quality-related data.

• Identify trends, performance gaps, and areas requiring corrective action.

• Support development and implementation of Quality Improvement Plans (QIPs).

• Assist with root-cause analysis (RCA) and corrective and preventive action planning.

• Track action items and follow up with responsible departments to ensure timely completion.

• Prepare quality dashboards, scorecards, reports, and presentations for leadership.

• Participate in internal audits, compliance reviews, and regulatory readiness activities.

• Support incident, complaint, grievance, and adverse-event review processes.

• Maintain documentation related to quality initiatives, audits, policies, procedures, and corrective actions.

• Collaborate with clinical, operational, compliance, risk management, and leadership teams.

• Facilitate quality meetings and document meeting minutes, decisions, and follow-up actions.

• Assist departments in developing measurable goals and performance improvement strategies.

• Ensure quality initiatives align with organizational policies, contractual requirements, and applicable regulations.

• Monitor the effectiveness of implemented process improvements.

• Support staff education and training related to quality standards, policies, and improvement initiatives.

• Help maintain readiness for external audits, surveys, and accreditation reviews.

• Promote a culture of continuous improvement and patient/customer safety.

Required Skills

• Experience in quality improvement, quality assurance, performance improvement, or compliance.

• Strong analytical and problem-solving skills.

• Ability to analyze data and identify meaningful trends.

• Knowledge of root-cause analysis, corrective action plans, and process improvement methodologies.

• Strong documentation and reporting skills.

• Experience preparing dashboards, reports, and quality metrics.

• Strong organizational and project coordination skills.

• Ability to manage multiple priorities and deadlines.

• Strong written and verbal communication skills.

• Ability to collaborate with cross-functional teams.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Knowledge of quality management principles and continuous improvement practices.

Preferred Skills

• Experience in healthcare, managed care, hospitals, behavioral health, insurance, or other regulated environments.

• Familiarity with HEDIS, CMS, NCQA, Joint Commission, URAC, or other healthcare quality standards.

• Knowledge of healthcare compliance and regulatory requirements.

• Experience with Lean, Six Sigma, PDSA, PDCA, or DMAIC methodologies.

• Experience with data visualization or reporting tools such as Power BI or Tableau.

• Knowledge of patient safety, risk management, and clinical quality programs.

• Experience supporting accreditation surveys and regulatory audits.

• Familiarity with Electronic Health Records (EHR/EMR) or healthcare information systems.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, Quality Management, or a related field.

• Typically 2+ years of experience in quality improvement, quality assurance, compliance, healthcare operations, or a related function.

• Experience in a regulated or healthcare environment is strongly preferred.

• Strong attention to detail and ability to work independently.

Key Competencies

• Quality Improvement

• Performance Improvement

• Quality Assurance

• Data Analysis

• Root-Cause Analysis

• Corrective Action Planning

• Process Improvement

• Regulatory Compliance

• Audit Support

• Risk Management

• Quality Metrics

• KPI Monitoring

• Reporting and Documentation

• Cross-Functional Coordination

• Continuous Improvement

• Patient Safety

• Project Coordination

Typical Tools

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Outlook

• Power BI

• Tableau

• SharePoint

• Quality Management Systems

• Electronic Health Record / Electronic Medical Record systems

• Reporting and analytics platforms