Quality Improvement Senior Manager

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we've supported individuals with intellectual and developmental disabilities to live more independently at home and in their community. With our dedicated team and experienced staff, we provide person-centered services that help people build skills, overcome challenges, and reach their full potential.

Quality Improvement Senior Manager

Are you an experienced social service professional with an interest and talent for improving overall service quality, efficacy, and efficiency? Do you want to work for a company that actively improves the lives of the individuals it serves? If so, the role of Quality Improvement Senior Manager at the MENTOR Network is for you. You'll be responsible for identifying, designing, providing training, implementing, and monitoring standardized operational practices to reduce risk, improve outcomes and promote a culture of safety for all persons served across the operating group.

• Develop operating-group-wide continuous quality improvement initiatives and systems
• Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and quality improvement
• Oversee data integrity and utilization of Network and operating group databases for documenting service delivery and quality data
• Analyze data and proactively identify opportunities for performance improvement
• Develop, create and customize reports based on business requirements
• Review and recommend best practices on data analysis projects
• Research industry standards to identify relevant outcome measures to improve competitive edge
• Design strategies to measure outcomes
• Collaborate with Quality leadership and other subject matter experts to design systems and processes for implementation across the operating group
• Develop and manage project plans toward completion and full implementation within targeted timeframes
• Regularly review status and results relative to the plan
• Document procedures that support consistent implementation in all states
• Assess and verify implementation status for each state
• Partner with operations to develop training curriculum and resources to fully implement projects
• Work with leadership team to develop operating group policies and procedures for service excellence, risk management, and compliance with regulatory standards, consistent with Network policies and protocols

Qualifications:

• Bachelor's degree
• Minimum of 6 years of experience in a social services field (mental health, child welfare, brain injury, intellectual/developmental disabilities, etc.)
• Minimum of 2 years of experience in operations management, quality management or project management
• Strong identification with the Company's mission and our commitment to the people we serve and the services we provide
• Excellent attention to detail, organizational skills, and the ability to multi-task to meet deadlines
• Effective communication skills to manage relationships
• Self-motivated and collaborative; a team player

Why Join Us?

• Full compensation/benefits package for full-time employees.
• 401(k) with company match
• Paid time off, Holiday pay, Annual bonus plan
• High impact work with meaningful outcomes
• Career development and advancement opportunities across a nationwide network
• Employee Referral Program bonus opportunities for eligible roles

Come join our amazing team of committed, caring professionals. Apply Today!

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.