Quality Management QM Data Entry Intern - Spring 2027

Quality Management (QM) Data Entry Intern - Spring 2027

Internships

Dedham, MA

• ID: 12452-709
• Intern

Are you detail-oriented, organized, and interested in learning how data supports quality and accountability in behavioral healthcare?

Riverside is seeking a Bachelor's-level intern to join our Quality Management (QM) team for Spring 2027.

This unpaid internship is designed to provide a student with practical exposure to Quality Management operations within a behavioral healthcare organization. Working under the guidance of members of the QM team, the intern will learn how information and data are reviewed, categorized, and used to support quality improvement, reporting, and regulatory requirements.

This internship is well suited for a student interested in healthcare administration, quality management, data management, or behavioral healthcare who would like practical experience applying classroom learning in a professional setting.

About the Quality Management Department

Riverside's Quality Management Department supports the delivery of safe, high-quality care for more than 40,000 individuals each year. The department monitors incidents, conducts investigations, manages the Human Rights system, and maintains program policies across a wide range of services.

Through this internship, the student will gain exposure to how a Quality Management department supports organizational quality, documentation, oversight, and regulatory requirements.

What You'll Do

Under the guidance of Quality Management staff, the intern will have opportunities to:

• Learn how QM staff review and interpret written narratives to identify relevant details and appropriately categorize information.
• Gain hands-on experience with Case-IQ, including completing standard data fields and categorizing information based on narrative content.
• Develop skills in data accuracy and quality review by carefully reviewing entries and identifying missing, incomplete, or inconsistent information.
• Learn how data is organized and prepared for internal quality management reporting and monitoring. The internship will include supervision and guidance from Quality Management staff and opportunities to learn about the broader role of Quality Management within a behavioral healthcare organization.

Internship Details

• Term: Winter 2027
• Hours: Approximately 10-15 hours per week, with a flexible schedule based on the student's academic schedule and internship requirements.
• Work Arrangement: Hybrid or Fully Remote
• Compensation: This is an unpaid educational internship; ideal for students seeking academic credit
• Orientation: Attendance at New Employee Orientation is required before starting

During the internship, opportunities may arise for the student to observe or participate in additional Quality Management projects, depending on the student's learning objectives and the activities occurring within the department.

What You'll Gain

• Hands-on learning experience within a behavioral healthcare Quality Management department.
• Experience using a healthcare quality management database under the guidance of QM staff.
• An understanding of how data, documentation, incident information, and quality oversight intersect within a behavioral healthcare organization.
• Exposure to quality management, regulatory compliance, and organizational reporting processes.
• Transferable skills in data management, documentation, critical review, information organization, and professional communication.
• The opportunity to connect academic learning with practical experience in a behavioral healthcare environment.

Required Skills

• Strong attention to detail and commitment to accurate, consistent work.
• Ability to read and interpret written narratives and identify relevant information for categorization.
• Strong organizational skills and the ability to follow established procedures.
• Effective written and verbal communication skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Comfort working with computer systems and entering information into electronic databases.

Required Experience

• Currently enrolled in a Bachelor's degree program.

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.