Quality Manager

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Description

HeiTech Services is seeking a Quality Manager to lead quality control, auditing, and employee training for assigned federal records operations. The manager will oversee a team of quality auditors and trainers, monitor compliance with Government requirements, and help operational teams deliver accurate, consistent work. This position is suited to a quality leader who can identify why errors occur and work with supervisors and employees to prevent them from recurring.

The Quality Manager will plan quality reviews, analyze findings, coordinate corrective actions, and translate performance trends into targeted training and process improvements. Working closely with the Operations/Site Manager and supervisors, the manager will maintain clear quality standards and verify that employees understand and follow approved procedures. Responsibilities focus on the assigned location's records processing and handling functions, with an emphasis on records integrity, reliable service, and measurable improvement.

The primary opening is onsite in Lee's Summit, Missouri, with a possible additional position in Harrisonburg, Virginia. This role requires the confidence to raise quality concerns with operational leaders and the judgment to distinguish an individual training need from a broader process problem. Strong candidates can explain findings clearly, recommend practical corrections, and determine whether subsequent work demonstrates that the underlying issue has been resolved.

Key Responsibilities:

• Lead quality control activities for assigned operational functions, maintaining alignment with Government requirements, approved procedures, and performance standards.
• Direct quality auditors and trainers in performing audits, employee orientation, task training, refresher training, and other assigned development activities.
• Develop, implement, and maintain internal quality procedures and support updates to the Quality Control Plan and standard operating procedures.
• Plan and oversee quality reviews using appropriate sampling methods, document results, and assess compliance with established accuracy and service requirements.
• Analyze error rates, quality trends, and recurring deficiencies to identify root causes and recommend corrective actions.
• Coordinate with operations managers and supervisors to correct errors, address process weaknesses, and verify the effectiveness of corrective actions.
• Translate audit findings and procedural changes into targeted training, clear work instructions, and practical feedback for employees and supervisors.
• Oversee systematic reviews of filing accuracy, records tracking, and document handling to support records integrity and accountability.
• Prepare quality reports summarizing reviews performed, findings, error rates, corrective actions, and issues requiring management attention.
• Maintain organized inspection, training, and corrective-action records to support traceability, Government reviews, and inspection readiness.
• Coordinate operational and administrative improvements that strengthen quality, timeliness, and customer satisfaction.

Requirements

• At least three years of experience managing quality control operations.
• Demonstrated experience preparing and monitoring internal procedures for compliance with Government regulations and policies and coordinating operational and administrative actions.
• A bachelor's degree in program management; business or public administration; production, operations, manufacturing, or quality management; technical management; information systems; engineering; or finance/accounting.
• Six Sigma Black Belt certification, held currently or obtained within 180 days of hire.
• Ability to work onsite at the assigned location in Lee's Summit, Missouri, or Harrisonburg, Virginia.
• U.S. citizenship and ability to obtain the required Government suitability determination before starting work and meet security requirements applicable to assigned duties.

Preferred:

• Experience leading quality auditors and trainers in records, document processing, scanning, correspondence, warehousing, or logistics operations.
• Experience using statistical sampling, quality metrics, root-cause analysis, and corrective-action tracking to improve operational performance.
• Experience developing employee training based on audit findings, procedural changes, and identified performance gaps.

Compensation & Benefits

• Compensation: $70,000-$87,000/year
• Benefits: Health, life, dental, vision, and disability insurance (eligible after 30 days).
• Additional: HSA, 401(k) with employer match, and educational reimbursement.

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.