Quality Manager

Position OverviewHollingsworth recently launched a new wheel and tire repackaging facility in Mishawaka, IN, and is seeking a Quality Manager to lead the site's quality function, build strong quality systems, and ensure all customer and regulatory requirements are met.In this role, you will provide strategic and hands-on leadership for quality operations, partner with site and customer leadership, and build a culture of accountability and continuous improvement. You will oversee issue resolution, audit readiness, quality performance, and the processes that protect product integrity and customer satisfaction.

Key ResponsibilitiesQuality Issue Resolution

Lead the site's response to quality issues, including containment, root cause analysis, corrective action, and verification of effectivenessOwn customer complaint resolution and ensure timely, accurate corrective action submissionsDirect inspection and validation activities for incoming and repackaged wheel and tire productsOversee non-conforming material controls, including quarantine, hold, disposition, and escalationEstablish accountability for defects related to packaging, labeling, handling, and product integrity

Process Improvement

Set quality improvement priorities using performance data, customer feedback, and operational riskPartner with operations leadership to improve repackaging workflows, handling standards, and process controlsLead scrap reduction, defect prevention, and cost-of-poor-quality initiativesApprove and maintain work instructions, quality procedures, and process controlsChampion continuous improvement activities and ensure actions produce measurable results

Customer & Supplier Support

Serve as the primary site contact and escalation point for customer quality concernsOversee PPAP, APQP, and related customer documentation requirements as applicableLead communication with customers and suppliers to resolve quality issues and protect business relationshipsEnsure customer portals, scorecards, and required responses are monitored and completed on time

Quality Systems & Compliance

Own the site quality management system and ensure compliance with customer requirements and applicable standards, including ISO 9001 and IATFLead internal, customer, and third-party audits, including preparation, corrective actions, and follow-throughEnsure quality documentation, including control plans, PFMEA, process flows, and procedures, remains accurate and currentBuild quality capability through training, coaching, clear standards, and consistent process accountability

Reporting & Metrics

Define, monitor, and report site quality KPIs, including defects, scrap, returns, rework, audit findings, and corrective action closureTranslate quality data into clear priorities, risks, and action plans for site and customer leadershipProvide regular updates on quality performance, major issues, corrective actions, and improvement progressOversee calibration, measurement systems, quality records, and related resource needs

Qualifications

Bachelor's degree in Engineering, Quality, Operations, or a related field; equivalent experience may be consideredFive or more years of progressive quality experience in manufacturing, automotive, distribution, or repackaging operationsPrevious experience leading a quality function, team, major program, or site-level quality initiativesDemonstrated success with root cause analysis, corrective action, audits, and quality management systemsWorking knowledge of automotive quality tools and requirements, including PPAP, APQP, PFMEA, control plans, and 8DStrong ability to influence cross-functional teams, communicate with customers, and make sound decisions in a fast-paced environment

Skills & Competencies

Quality leadership and team developmentSound judgment, urgency, and accountabilityClear executive, customer, and frontline communicationData-driven problem-solving and decision-makingAbility to manage competing priorities and lead through changeStrong collaboration, follow-through, and customer focus

Work Environment

Warehouse and repackaging facility environmentFrequent standing, walking, and interaction with operationsOccasional lifting (up to 50 lbs.)Required use of PPE and Steel Toe shoes/boots in operational areas

Preferred Qualifications

Experience with wheel/tire handling or automotive logisticsBackground in high-volume distribution or repackaging operationsExposure to Lean or Six Sigma methodologies

#HLGSWRTH