Quality Manager

At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

Anchored by McIntosh and Sonus faber - two iconic brands celebrated for their exceptional sound, heritage, and artistry - Bose Corporation's Luxury Audio Business Unit is dedicated to bringing unparalleled listening experiences to life.

Our brands design products that are coveted for their performance, admired for their craftsmanship, and sought after for delivering rich, meaningful sound. We're pushing the boundaries of what's possible as we define the future of high-end audio.

If you're passionate about quality, craftsmanship, music, and building products that customers expect to last for years, we'd love to hear from you.

Position Summary

The Quality Manager is responsible for leading the quality function for the McIntosh manufacturing site and ensuring products consistently meet the performance, reliability, workmanship, and aesthetic standards expected of a luxury audio brand.

This leader owns the site's Quality Management System and drives quality performance across the complete manufacturing value stream, including incoming materials, electronics and PCBA manufacturing, fabricated components, finishing, assembly, final test, and shipment.

The Quality Manager partners closely with Manufacturing, Engineering, Supply Chain, Service, and Product Development to prevent defects, resolve quality issues, reduce Cost of Poor Quality, and continuously improve product and process capability.

Key Responsibilities

Quality Leadership

• Lead the site's Quality organization and serve as a key member of the plant leadership team.
• Establish and execute the site's quality strategy in alignment with business and customer objectives.
• Build a culture of quality at the source, accountability, craftsmanship, and continuous improvement.
• Develop and mentor Quality team members and build organizational capability the site's vertically integrated manufacturing processes.
• Establish effective process controls, inspection strategies, test requirements, and audit processes.
• Ensure finished products meet McIntosh standards for functional performance, reliability, workmanship, fit, finish, and cosmetic appearance.
• Establish and maintain clear workmanship and cosmetic acceptance standards appropriate for luxury products.
• Ensure nonconforming product is effectively contained, dispositioned, and prevented from reaching customers.

Problem Solving & Continuous Improvement

• Lead root cause analysis, corrective action, and preventive action for significant internal, supplier, and customer quality issues.
• Drive permanent corrective actions and verify their effectiveness.
• Use quality data and structured problem-solving methods to identify trends and reduce recurring defects.
• Partner with Operations and Engineering to improve process capability, yield, scrap, rework, and overall Cost of Poor Quality.

Quality Management System

• Own and maintain the site's Quality Management System.
• Ensure compliance with applicable corporate, regulatory, and quality standards.
• Lead internal audits and coordinate external customer or certification audits.
• Ensure quality procedures, documentation, and corrective actions are effectively maintained.

Supplier & Customer Quality

• Partner with Supply Chain and Procurement to improve supplier quality and reliability.
• Support supplier qualification, audits, and corrective actions as required.
• Partner with Service and Engineering to analyze warranty, returns, out-of-box failures, and customer feedback.
• Drive closed-loop corrective action from field and customer issues back into manufacturing.

New Product & Change Management

• Represent Manufacturing Quality in new product introduction and engineering change activities.
• Ensure quality risks, test requirements, workmanship standards, and process controls are addressed before production release.
• Support process validation and production readiness activities.

Quality Metrics

• Establish and communicate meaningful quality KPIs, including first-pass yield, scrap, rework, COPQ, supplier quality, out-of-box quality, warranty/returns, and corrective action performance.
• Use metrics to prioritize improvement activities and communicate performance to site leadership.

Required Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or related technical field.
• 8+ years of progressive manufacturing quality experience, including leadership responsibility.
• Strong knowledge of Quality Management Systems, Lean manufacturing, and structured problem solving.
• Experience with process controls, PFMEA, control plans, statistical methods, and quality auditing.
• Demonstrated ability to lead cross-functional teams and influence manufacturing and engineering organizations.
• Strong analytical, communication, and leadership skills.

Preferred Qualifications

• Experience in high-mix, low-volume manufacturing.
• Experience with premium, luxury, or highly engineered consumer products.
• Experience with electronics, PCBA, electromechanical, or final assembly operations.
• Experience with supplier quality and new product introduction.
• Experience with cosmetic/workmanship standards and finishing processes.

Competencies

• Quality Leadership & Customer Focus
• High Standards for Craftsmanship and Workmanship
• Structured Problem Solving
• Data-Driven Decision Making
• Manufacturing & Technical Acumen
• Leadership & People Development
• Cross-Functional Collaboration
• Continuous Improvement Mindset
• Strong Communication and Influence
• Accountability & Results Orientation

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Binghamton, New York is: $107,500-$147,850.The hiring range for other Bose work locations may vary.

In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we're creating what's next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let's Make Waves.