Quality Specialist

Quality Specialist

Location: Richmond, IN

Work Setting: 100% onsite in a manufacturing environment with a combination of office and production-floor responsibilities

Schedule: Full-time, Monday–Friday

Compensation: $60,000 - $70,000

Position Summary

A well-established manufacturer of custom-engineered materials is seeking a Quality Specialist to support the effectiveness and integrity of its Quality Management System at its Richmond, IN facility.

This is a hands-on quality systems role responsible for administering key processes including document control, customer complaints, internal audits, calibration, quality records, regulatory documentation, and continuous improvement activities. The Quality Specialist will work closely with the Quality Manager and cross-functional teams to ensure quality processes are completed accurately, documented appropriately, and aligned with customer and regulatory requirements.

The ideal candidate is highly organized, detail-oriented, and comfortable independently managing multiple quality-system responsibilities while collaborating with internal teams, customers, and outside vendors.

What You'll Do

• Administer and maintain Quality Management System processes in accordance with internal procedures and applicable regulatory standards

• Maintain accurate and complete quality records from initiation through closure

• Manage document-control activities including document review, approval, revision, release, and maintenance

• Manage customer complaints from initial receipt through closure, including complaint intake, tracking, investigation, product evaluation, risk assessment, disposition, customer communication, and follow-up actions

• Coordinate with Customer Service and other internal teams to ensure customer quality concerns are addressed accurately and on time

• Execute internal audits independently or as part of an audit team

• Assist with developing and maintaining the internal audit schedule

• Track audit findings and corrective actions through timely closure

• Support customer and regulatory audits as needed

• Perform periodic reviews of applicable regulatory standards and maintain current quality documentation

• Oversee the calibration program for laboratory and production measurement equipment

• Coordinate external quality-related services, including pest-management activities, scheduling, service-report review, and follow-up actions

• Prepare quality metrics, reports, charts, and summaries to support compliance tracking and decision-making

• Escalate quality or compliance risks to the Quality Manager when appropriate

• Support internal and customer requests for product, quality-system, and compliance information

What You Bring

• Experience working within a Quality Management System in a manufacturing or similarly regulated environment

• Strong organizational skills with the ability to manage multiple priorities and deadlines

• High attention to detail with strong documentation and follow-through

• Experience maintaining quality records, documentation, or controlled processes

• Strong verbal and written communication skills

• Ability to work independently while collaborating effectively with cross-functional teams

• Proficiency with Microsoft Office applications

• Ability to communicate professionally with internal teams, customers, and external vendors when resolving quality issues

• Ability to maintain confidentiality and appropriately handle sensitive information

• Ability to develop detailed product knowledge and apply that knowledge when evaluating nonconformances, coordinating disposition decisions, and ensuring required approvals and records are completed

Preferred Qualifications

• Associate or bachelor's degree in Quality, Engineering, Science, Manufacturing, Business, or another related field

• Experience working in an ISO 9001 or ISO 13485 certified environment

• Experience with document control or electronic quality-management systems

• Customer complaint investigation and resolution experience

• Internal audit experience

• Experience supporting external customer or regulatory audits

• Experience with corrective-action tracking and follow-up

• Calibration-program or measurement-equipment experience

• Experience preparing quality metrics, reports, and compliance documentation

• Previous experience in a regulated or quality-driven manufacturing environment

Why This Opportunity

• Broad quality role with exposure across multiple areas of the Quality Management System

• Opportunity to develop experience in document control, audits, complaints, calibration, compliance, and continuous improvement

• Work closely with the Quality Manager and cross-functional manufacturing teams

• Take meaningful ownership of important quality processes rather than focusing on a single narrow responsibility

• Gain experience interacting with customers, vendors, auditors, and internal operations teams

• Opportunity to strengthen your quality-systems expertise within a manufacturing environment

• Visible role where strong organization, follow-through, and attention to detail can have a direct impact on product quality and compliance