Quality Supervisor

Job Purpose 

The Quality Supervisoris responsible forthe implementation and execution of the Kraft Heinz Quality Chain Management System at the plant level, including distribution and local storage sites. It controls all products and processes in the plant, through strict adherence to policies, specifications, and standards. Itutilizesmethods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. The position ensures that facility personnel are properly resourced and trained to execute their quality responsibilities efficiently and effectively. It leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has significant managerial responsibilities, including hiring and developing talent as well as budget management. 

Essential Functions & Responsibilities:

• Implement and assure compliancetoall Food Safety, Regulatory, and Quality policies

• Lead implementation of Kraft Heinz Quality Risk Management Program (QRMP) and associated policies at plant  

• Ensure compliance with applicable food safety regulations including USDA,FDAand local authorities

• Lead andmaintainrobust food safety program (e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability)  

• Ensure implementation of and compliance to Sanitation policies, programs, and procedures  

• Ensure compliance with regulatory, customer and third-party audits including FSSC 22000

• Review quality management system metrics with the plant leadership team and BU Quality monthly  

• Ensureappropriate documentationin place to support compliancetopolicies and procedures  

• Oversee plant quality labs to ensure all methods, equipment and measurements meet gauge reliability and repeatability (R&R) standards in both the laboratory and all plant processes  

• Ensure standard work through development of work documentation and training to standards  

• Handle customer complaints and ensuretimelyinvestigation and resolution

• Drives team member engagement through strong leadership, career development, and conflict management.

• Prepares for andparticipatesin internal and external quality audits, ensuring all corrective and preventative action timelines are adhered to. 

• Oversee monitoring and record keeping for CCPs,OPrPsand all mandated quality checks, testing,samplingand sanitation activities.

• Collaborate cross – functionally with operations,maintenanceand supply chain teams to uphold quality   standards

Expected Experience & Required Skills:

• Bachelor’s degree in food science,Microbiologyor related field

• 5-10 years of QA experience in food manufacturing including leadership

• Ability to collaborate and communicate effectively with factory peer teams and hourly associates

• CQE experience  

• Food Safety and USDA Regulatory requirements  

• Fundamental statistics (DMAIC Process/DFSS/Lean/metrology/MSA/sampling procedures)  

• HACCP, PCQI, FSSC 22000 certification

• Strong knowledge of GMPs and Sanitation including sanitary design, pest control  

• Development of quality knowledge for all plant employees; coaching, guidance, role model quality standards   

Work Environment & Schedule

This position is considered aManufacturing plant environment with heavy machinery and equipmentAdditionally, this role requires shifts, weekends, and all required overtime as needed.    

Physical Requirements  

Physical demandsinclude butnotlimited to

• Frequent – activity or conditions sustained 1/3 to 2/3 of working hours; Upright stance,keyboardor text input; Sedentary – occasionally exerting 0 – 10 lbs. of force, limited movement from workstation for brief periods of time.

This job description is not designed to cover orcontainall duties or responsibilities that are requiredofthe role. Duties or responsibilities may change or be added with or without notice.