Quality Supervisor

A Quality Supervisor is responsible for overseeing and ensuring the quality of products or services within an organization. They support the development and implementation of quality control procedures, monitor production processes, and participate in audits to identify areas for improvement. They also collaborate with cross-functional teams to resolve quality issues, provide training to employees on quality standards, and supports the analysis of data to identify trends and make recommendations for process enhancements. The Quality Supervisor plays a crucial role in maintaining high standards and customer satisfaction

Essential Responsibilities

• Provide technical support on Warranty inquiries.
• Participates, as needed, Customer Factory Acceptance Tests
• Schedule and assign jobs to inspection crews.
• Supervise inspection department.
• Schedule Customer Inspections.
• Interface with manufacturing, engineering, sales, customers, and shipping.
• Attend production meetings.
• Attend Sales/Operations meetings for long term planning on work load as required
• Attend pre-inspection meetings with sales and customers.
• Evaluate all inspection department personnel.
• Maintain adherence to company policies and safety rules.
• Interview and test inspector candidates.
• Ensure all test equipment is either maintained or calibrated as necessary and records are kept as required.
• Attend, as needed, Vendor Factory Acceptance Tests

Minimum Qualifications

• Associate degree in a Technical field preferred.
• Minimum of 5 years' experience in the industrial electrical field preferred.
• Minimum of 2 years' experience in a leadership/supervisor role required.
• Knowledge of IEEE standards for Circuit Breakers, Switchgear, Switches, and Transformers preferred.
• National Electric Code knowledge preferred.
• Basic understanding of power system and relay applications preferred.
• Knowledge of ISO Standards preferred
• Knowledge of Root Cause Analysis, CAPA preferred
• Knowledge of Six Sigma preferred
• Basic understanding of Lean Manufacturing preferred.

Skills, Abilities & Other Requirements

• Command of the English language, both written and verbal
• Ability to write Operating Procedures and Work Instructions as required.
• Ability to answer technical questions from manufacturing, inspectors, and customers.
• Ability to interact on a regular basis with manufacturing, inspection, engineering, sales, and shipping personnel.
• Ability to apply product knowledge and technical skills to aid in problem solving with inspectors independently with minimum supervision.
• Ability to improve and drive organizational change.
• Must have basic computer skills using Word, Excel and Access.

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