Quality Systems Manager

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Quality Systems Manager to support our CLT division. This role will work out of our Detroit Lakes, MN location.

Detroit Lakes is the home office for SJE and is the leading manufacturer of our liquid level control products, including pump control panels, alarm systems, float switches, and level monitoring solutions. Our SJE Rhombus brand is a leading provider of liquid level control products and pump control solutions for the water, wastewater, and sewage industries across residential, commercial, municipal, industrial, and agricultural sectors. Check us out at SJErhombus.com or SJEinc.com!

The job:

As our Quality Systems Manager, you will develop, implement, and continually improve quality systems across our Standard Products Group. Your work will improve corporate quality performance, increase customer satisfaction, simplify processes, reduce costs, and ensure our products, processes, and services meet or exceed customer and regulatory expectations.

You will lead the Quality team and Documentation/Engineering Support Specialist,  oversee the regulatory management system and partner with Production, Sales, Customer Service, Technical Support, Engineering, suppliers, and customers to drive improvements, resolve quality concerns, and support operational and product excellence.

In this role, you will:

• Lead investigations, root-cause analysis, and corrective actions related to customer complaints, supplier issues, nonconformances, and liability claims
• Lead cross-functional product-recall activities, when required
• Partner with customer quality and engineering teams to identify critical product features and evaluate design manufacturability
• Recommend product specification and tolerance changes when needed to support cost-effective production
• Promote quality-at-the-source practices and the use of statistical, lean-manufacturing, and continuous-improvement tools
• Maintain the quality manual and controlled-document system
• Collect, analyze and report quality data from Standard Products locations
• Manage monthly quality metrics, identify trends, and present findings and recommendations to the management-review team
• Develop and sustain effective quality programs for tracking, analysis, reporting, and problem-solving
• Plan and conduct internal audits, prepare audit reports, and ensure follow-up actions are completed
• Maintain processes and responsibility matrices for regulatory compliance, including mercury restrictions, conflict-minerals reporting, and California Proposition 65
• Provide direction for inspection plans and acceptance criteria
• Develop and deliver quality training programs; report training activities and effectiveness to management
• Sustain management systems related to supplier performance, operational excellence, product excellence, and quality reporting
• Supervise, coach, and develop assigned staff
• Collaborate with cross-functional and international teams to improve processes, close corrective actions, and strengthen customer satisfaction

The skills, education, and experience you need:

To succeed in this role, you will have:

• Six or more years of manufacturing experience
• Quality systems experience in a manufacturing environment
• Experience supervising, coaching, and developing employees
• Strong knowledge of quality management systems and document-control systems
• Experience managing customer and supplier quality relationships
• Experience leading continuous-improvement and corrective-action initiatives
• Knowledge of internal auditing, root-cause analysis, and problem-solving methods
• Experience using statistical and lean-manufacturing tools
• The ability to analyze quality metrics, recognize trends, and present recommendations to management
• Experience developing inspection plans, acceptance criteria, quality procedures, and training programs
• Strong collaboration skills across Production, Sales, Customer Service, Technical Support, Engineering, suppliers, and customers
• Strong leadership, communication, organization, and decision-making skills
• Ability to lead quality initiatives across multiple locations and cultures

Quality Systems experience is a must and a 4-year degree in Engineering or equivalent degree is preferred.

Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What is the starting wage?  The starting salary for this position is $85,000 - $100,000/year depending on experience.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
• What is my commute? Plug this address into Google Maps: 22650 Co Hwy 6, Detroit Lakes, MN 56501.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.