Quality Team Leader

WHO WE ARE

BAC is proud to be the world’s cooling partner. We create sustainable comfort cooling, process cooling, and refrigeration solutions for the most essential and demanding environments on earth.

POSITION SUMMARY

The Quality Team Leader is a frontline leadership role responsible for overseeing quality operations within the manufacturing environment. This position leads a team of quality professionals and partners cross-functionally to ensure products meet established standards, customer expectations, and regulatory requirements.

The role drives a culture of quality and continuous improvement by leveraging data, root cause analysis, and standardized processes to enhance product reliability, reduce defects, and improve overall operational performance. This position plays a key role in aligning quality initiatives with business objectives while delivering exceptional customer experience.

KEY RESPONSIBILITIES

• Lead, coach, and develop a team of quality personnel to achieve performance goals, strengthen technical capability, and support career development
• Monitor, analyze, and report on key quality metrics (e.g., defects, rework, customer complaints) to identify trends and drive continuous improvement initiatives
• Partner with manufacturing, engineering, supply chain, and other cross-functional teams to ensure consistent execution of quality standards and expectations
• Investigate customer complaints and internal quality issues; lead root cause analysis and implement corrective and preventive actions (CAPA)
• Manage and disposition of non-conforming materials (NCRs), including participation in or facilitation of Material Review Board (MRB) activities
• Develop, standardize, and maintain quality processes, procedures, control plans, and documentation to ensure consistent product quality and compliance
• Support product and process improvement initiatives through data-driven decision making and application of Lean / continuous improvement methodologies
• Ensure timely and accurate documentation to support internal reviews, audits, and customer claims (e.g., inspection records, verification data, photos)
• Oversee equipment calibration processes, including maintaining calibration schedules and coordinating external certifications as needed
• Ensure compliance with applicable regulatory, customer, and industry-specific requirements (e.g., ASME or other applicable standards)
• Collaborate with corporate and site teams (e.g., Engineering, NPD, Manufacturing Process, Production Control) to align quality requirements with operational needs
• Support staffing and resource planning activities within the quality function to meet production demands
• Promote a strong culture of quality, accountability, and continuous improvement across the site
• Accurately complete departmental paperwork, reports, and required system transactions.
• Executes against standard processes and Key Performance Indicators (KPls) as defined in the global operating standard established in BAC Excellence (BAC-X) including Global Assembly Standardization (GAS) expectations.
• Maintain punctual and regular attendance. Maintain a clean, orderly, and safe work area and comply with all safety regulations.
• Adapt to changing job schedules and shifting production priorities.
• Demonstrate consistent performance in productivity, safety, and work habits.
• Understand upstream and downstream customer impacts and contribute to quality and on time delivery.
• Perform other duties as requested or assigned by leadership.
• Use appropriate methods and interpersonal skills to develop and motivate employees.
• Ability to work any shift as required to support business needs.
• Ability to remain flexible, self‑motivated, and responsive in a fast‑paced environment.

KNOWLEDGE & SKILL

Education & Experience

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field preferred; equivalent experience considered
• Minimum 5–7 years of experience in a manufacturing environment, with 1 to 3 years in quality assurance or quality control practices preferred
• Prior experience in a lead or supervisory role, including coaching and developing team members, preferred
• Demonstrated experience supporting continuous improvement initiatives and driving measurable results

Technical Knowledge

• Strong knowledge of quality systems, inspection methods, and manufacturing processes
• Experience with root cause analysis tools (e.g., 5 Whys, Fishbone/Ishikawa) and corrective/preventive action processes
• Working knowledge of Lean Manufacturing and continuous improvement methodologies
• Ability to interpret technical drawings, specifications, and quality standards
• Familiarity with calibration processes and measurement systems
• Proficiency in data analysis and use of business systems/tools (e.g., Excel, ERP systems, quality databases)
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights

• Effective communication and collaboration skills, with the ability to influence and drive alignment across functions
• Basic computer skills, including Microsoft Office and PeopleSoft.

COMPETENCIES

• BAC Cultural Values
• Customer Focus – Takes personal responsibility to achieve external and internal customer satisfaction
• Aligning People and Team Development – Use appropriate methods and interpersonal skills to develop, motivate and guide a team toward successful outcomes, meet business objectives, and attract and retain top talent.
• Leading Change – Continuously seek opportunities for different and innovative approaches to address organization challenges
• Execution – Get the job done through problem solving, driving for results, exercising control, setting high goals, and using measurement and accountability to continuously improve the business

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  The working environment includes lifting up to 50lbs.  Standing is to be expected up to 50% of the time.  Additional activities include walking, reaching, bending, stooping, and sitting.  Fine hand manipulation of controls is needed as well as hand eye coordination to perform changes.  Exposures include elevated noise levels associated with a manufacturing environment, fluctuations in temperature ambient conditions as well as intermittent exposure to the weather in and about the yard and dock areas. Working hours can include any of three shifts and generally are scheduled for forty hours a week.  Some weekend overtime is expected.  Working temperatures include both wide fluctuations within the plant as well as ambient outside temperatures. This position requires occasional domestic and international travel up to 10% of the time.

BAC Hiring Compensation Range $70,304 to $118,400.

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.  

BAC Employees are eligible to participate in an annual bonus incentive program.