Pay Range: $51.17hr - $56.17hr
Job Overview:
The Quality Test Engineer performs investigations relating to the root cause of customer complaints and proposes and implements corrective and preventative actions as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under supervision, general direction, and in accordance with all applicable laws, regulations, and corporate procedures and guidelines, this position includes the following responsibilities:
- Investigating customer complaints regarding product design, product manufacture, and product testing.
- Communicating quality and business-related issues or opportunities to the next management level.
- Participating in projects that improve the complaint process and reduce overall customer issues.
- Actively participating and engaging in CAPA trending meetings.
- Analyzing data and applying knowledge of engineering principles and practices to implement continuous improvement projects.
- Providing support during external and internal audits of the customer quality process.
- Performing other duties assigned as needed.
- Complying with all federal, state, local, and company regulations, policies, and procedures, including health, safety, and environmental compliance.
DESIRED MINIMUM QUALIFICATIONS:
- Bachelor's degree in engineering.
- Minimum of 2+ years of experience in an engineering-related field.
- Ability to read and understand electrical and mechanical schematics.
- Strong integration skills to identify manufacturing and supplier-related issues of medical device capital equipment.
- Ability to apply technical, regulatory, quality systems, and business knowledge to identify, investigate, and resolve customer complaints.
- Ability to effectively prioritize and manage multiple activities and responsibilities.
- Understanding of statistics and how to utilize them in data analysis.
- Clear understanding of theoretical and practical fundamentals and experimental engineering techniques.
- Strong verbal and written communication skills and computer literacy.
- Demonstrated root cause and problem-solving skills.
- Demonstrated verbal and written communication skills, with the ability to communicate effectively with internal and external personnel.
- Ability to apply Six Sigma and Process Excellence tools and methodologies preferred.
- Understanding of Failure Modes and Effects Analysis and Fault Tree Analysis preferred.
- Understanding of Human Factors and Health Hazard Risks preferred.
- Knowledge of design control, risk management, production and process controls, and applicable standards (e.g., ISO 13485, FDA Quality System Regulation, ISO 14971) preferred.
- Proficiency with quality-related applications such as Minitab or QI Macros is a plus.
- Experience with CAPA, NCR, and audit software systems desired.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.