Radiology Scheduler Call Center

Radiology Scheduler Call Center at UnitedHealth Group

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Radiology Scheduler Call Center

Mount Kisco New York

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Radiology Scheduler Call Center

Requisition number 2356038

Job category Healthcare Delivery

Primary location Mount Kisco NY

Date posted 04102026

Overtime status Non-exempt

Travel No

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Optum NYNJ is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco NY.

Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team youll be an integral part of our vision to make healthcare better for everyone.

At Optum youll have the clinical resources data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Optum Radiology part of Optum has an immediate opening for a friendly patient focused and detailed orientedRadiology Scheduler Call Centerto join our team. Radiology SchedulerCall Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial clinical and service goals.

Schedule Monday through Friday 40 hours work week between the hours of 830 am to 530 pm.

Rotating Saturdays between the hours of 800 am to 300 pm. Schedule will be determined by supervisor upon hire

Location

100 South Bedford Second Floor Admin Office Road Mount Kisco NY 10549

Primary Responsibilities

Obtain accurate and updated patient information such as name address insurance information

Perform insurance verification on the date of service

Maintain an average of 60 outbound calls daily

Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues

Scheduling radiology procedures in an organized and efficient manner

Knowledge of medical terminology and radiology procedures and requirements

File and maintain medical records

Confirms and schedule appointments

Answering incoming and outgoing telephone calls promptly and courteously

Perform referral documentation promptly

Performs certain follow-up services for patients in a prompt and courteous manner such as scheduling specialist appointments scheduling follow-up appointments and obtaining copies lab results or specialist reports

Adhere to the standards identified via Sparq regarding Optum Employee Policies

Work cohesively with fellow employees to achieve specific team goals

Comfortable working in high pace environment

Participate in planning coordinating and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care

Assure the continuity of care through scheduling and tracking systems

Provide effective communication to patient family team members and other health care professionals as evidenced by documentation case conferences communication notes and evaluations

Comply with administrative policies to ensure quality of care

Demonstrate precision and efficiency in scanning documents and monitoring the fax server retrieving and or scanning documents and assigning to the appropriate electronic chart

All employees are expected to keep abreast on current medical requirements relevant to their position which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Cross-train and help in other locations if needed

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401k Savings Plan Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

More information can be downloaded athttpuhg.hruhgbenefits

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide