The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.
We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!
GENERAL DESCRIPTION
Under the direct supervision of the Imaging Technologists, Imaging Supervisors, and Imaging Director, assists in the scheduling of imaging/radiographic procedures and related clerical duties. Is ultimately responsible to the Imaging Services Supervisor.
HOURS
M-F, 7:30a-4p or 8a-4:30p
ROLES & RESPONSIBILITIES
- Performs clerical duties in a timely professional manner related to the scheduling, examination orders, requests for films and exam results, fax management, and order management.
- Answers telephone in a positive and professional manner.
- Obtains appropriate financial information and consent signatures ensuring all required paperwork is obtained.
- Reviews and updates patient demographics and payer information to ensure BMC has accurate and current information to process claims and obtain payment.
- Starts and ensures prior authorization is received prior to scheduling patient appointments.
- Refers all no-funded or "Voucher Programs" patients to Financial Counseling as appropriate and completes necessary paperwork.
- Obtains consent forms for previous films as needed.
- Arranges for procurement of previous films.
- Obtains clinician orders from outside physicians prior to examination.
- Makes appointment reminder calls
- Responds timely and professionally to EMR workload and email messages.
- Utilizes proper body mechanics in transporting, positioning, and the moving of patients and assists the technologists with moving and positioning of patients for procedures and exams.
- Works with PAC's computer system to Import and burn CD's and reports for continued patient care. Schedules patients and inputs orders into the computer system to the appropriate modality/service (MRI, US, CT, Nuclear Med, General Radiography, Mammography, PET).
- Identifies potential problems and actively searches for solutions and continually provides input to team regarding ideas and recommendations.
- Maintains exceptional communication and interpersonal skills to effectively interact with department management and staff at all levels.
- Continually demonstrates courteous and professional relations with patients, staff and others and responds to all inquiries and requests in a timely manner to ensure customer satisfaction.
- Maintains a positive demeanor, good verbal and written communication skills, and is professional in both appearance and approach.
- Completes all necessary department audits, quality monitors and clerical tasks assigned in a timely manner.
- Participates in continuous performance improvement activities as assigned.
- Assists in orientation of new staff.
- Identifies age specific needs and complies with same.
- Performs other duties as assigned.
PERFORMANCE STANDARDS
- Performs duties and responsibilities in accordance with Medical Center policy and procedure.
- Schedules exams correctly.
- Demonstrates flexibility to adapt to changes in workload, schedule, department function and procedures.
- Actively participates in creating a positive and harmonious work environment by demonstrating teamwork and cooperative, responsive behaviors.
- Meets/exceeds competency criteria specific to the task/duties of the position.
- Greets and interacts with patients and staff, both in person and by phone in a professional and courteous manner.
- Demonstrates behaviors of service excellence consistent with hospital-wide unit-specific standards. Completes all annual hospital-wide mandatory training within defined timeframe (i.e. safety, corporate compliance, confidentiality).
- Demonstrates competence in specified computer applications.
- Demonstrates teamwork and cooperative, responsive behaviors to internal and external customers alike.
MINIMUM QUALIFICATIONS
- One year customer service related work experience.
- Demonstrates effective communication strategies.
- Experience with general computer applications.
Work Shift
Other (United States of America)
Benefits (FT/PT)
Broadlawns Medical Center is an Equal Opportunity Employer