Radiology Service Desk Coordinator

Job Title: Radiology Service Desk Coordinator

Location: New York, NY 10037

Duration: 8 Weeks

Shift: Day

Pay Rate: $30.50/hr

Job Description:
As a Radiology Service Desk Coordinator, you will play a crucial role in responding to support tickets promptly and ensuring superior customer service. This position involves dealing with a high-pressure environment and adhering to SLA escalation procedures for resolution. Detailed note-taking of all activities and interactions in the system is essential.

Responsibilities:

• Respond to support tickets in a timely manner
• Provide detailed notes of all activities and interactions in the system
• Provide superior customer service
• Communicate effectively with key organizational stakeholders
• Work in a high-pressure environment with SLA escalation procedures for resolution

Skills:

• Experience working in a hospital and/or with radiologists is required
• Experience working in a service desk environment
• Ability to document and type 40 words a minute
• Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS), EPIC, E-Clinical, Athena, or a similar system

Education:
High School diploma or GED

Language Proficiency:
English (Speak, Read, Write)

Job ID: 229624