Real Estate Administrator

Summary

About Keller Williams Realty Bothell

Keller Williams Realty Bothell is a rapidly growing, collaborative real estate office dedicated to outstanding agent support, operational excellence, and a professional, welcoming culture. Our priorities include effective systems, a positive agent experience, technology adoption, and an inviting environment for agents, guests, leadership, and business partners.

Role Summary

The Market Center Administrator (MCA) functions as the Market Center’s Director of Operations and is instrumental in supporting its overall health, performance, and growth. This strategic leader oversees day-to-day efficiency, staff management, financial accuracy, culture development, and the implementation of key systems. The MCA provides leadership with meaningful operational insights, promotes excellence across the office, and ensures that systems, growth objectives, and the agent experience remain closely aligned.

Often regarded as the financial and operational backbone of the Market Center—and sometimes referred to as the office’s CFO—the MCA builds and maintains an environment where agents receive the support they need to focus on achieving success.

Responsibilities

Leadership & Staff Oversight

- Lead, manage, and support administrative staff including AMCA, ASC, and DFI roles.

- Establish performance expectations, accountability rhythms, and documented operational standards.

- Conduct coaching, feedback, and development conversations.

Operational Systems & Process Management

- Create, maintain, and refine SOPs across operational workflows.

- Implement scalable systems that support growth, efficiency, and standardization.

- Oversee compliance with Keller Williams models, brand expectations, legal requirements, and internal policy.

Financial Oversight

- Receive, verify, organize, and process commission checks and transaction documents.

- Handle deposits, reconciliations, and accurate financial recordkeeping.

- Review and approve reporting; support budgeting, forecasting, and month-end submissions.

- Maintain confidentiality and secure financial records.

Recruiting, Retention & Productivity Support

- Partner with the Team Leader on operational handoff between recruiting and onboarding.

- Analyze retention, growth, and operational trends to support leadership decisions.

- Support systems that impact productivity, activation, and agent engagement.

Marketing, Communications & Culture

- Oversee and approve internal communications and announcements.

- Provide direction and quality control for social media and promotional content.

- Support culture and agent-appreciation efforts that make agents feel valued.

Qualifications

- Proven leadership experience in operations, business administration, organizational management, or real estate.

- Strong analytical skills with financial, operational, and performance data.

- Excellent communication, problem-solving, and decision-making abilities.

- Highly organized, adaptable, tech-confident, and skilled at managing multiple priorities.

- Commitment to confidentiality, accuracy, professionalism, and a hospitality-minded agent experience.

About-our-team

Keller Williams Realty Bothell is fast-growing, collaborative real estate organizations committed to exceptional agent support, operational excellence, and a culture of professionalism and hospitality. We prioritize strong systems, agent experience, technology adoption, and a welcoming environment for guests, agents, leadership, and partners.