Reality Labs Revenue Operations Lead

The Reality Labs ('RL') Revenue Operations Lead leads the end-to-end Order to Cash (OTC) function for Meta's Reality Labs hardware business, responsible for collecting ~$2B in cash annually, managing extended credit risk, and enabling scalable revenue growth across global markets. This role serves as the strategic leader accountable for credit, billing, collections, claims/deduction management, and cash application for all RL B2B customers.

Operating at the intersection of finance, operations, and technology, this leader drives the vision and execution of AI-powered automation, process excellence, and cross-functional partnership to ensure RL Revenue Operations delivers consistent, measurable results while scaling to support new products, markets, localizations and go-to-market programs.Define and execute the RL Revenue Operations strategy Drive the operational roadmap to maximize automation, minimize manual effort, and scale processes for business growth Partner with senior leadership across Sales, Legal, Channel Operations, Channel Marketing, Accounting, and Tax to align on revenue growth priorities and remove operational blockers Lead new market entry, product launches, and go-to-market initiatives from a revenue operations perspective, ensuring credit, claims and collections infrastructure is ready at launch Own and govern the end-to-end OTC process for RL Drive process excellence through process, controls, and continuous improvement initiatives through AI Lead change management for system migrations, process redesigns, and new capability rollouts - ensuring adoption and compliance across teams Lead, develop, and mentor the RL team and oversee BPO partner performanceBachelor's degree in Business, Finance, or a related field 7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management Deep expertise in credit, collections and claims/deduction management processes Ability to develop and execute operational strategy in a fast-paced, high-growth environment Strong cross-functional leadership and stakeholder management skills at senior levels Experience driving process automation and technology adoption in financial operations Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums Experience managing multi-national operations across 3+ regions with varying regulatory requirements Experience managing BPO relationships and driving third-party operational performance Experience in hardware, consumer electronics, or retail channel revenue operations Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Track record of scaling operations from early-stage to mature, high-volume execution Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .