Reception and Operations Assistant

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

The Humanitarian Assistance Support Contract (HASC) brings together exceptional institutional support experience, technical leadership, and an unmatched commitment to US missions. HASC supports the U.S. Department of State’s (DOS) humanitarian assistance, disaster response, and foreign assistance across multiple bureaus. Team Credence, through the HASC, delivers operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

Credence has an immediate need for a Reception and Operations Assistant. The Reception and Operations Assistant provides in-person reception and operations services to USAID as an institutional support contractor under BHASC. This role supports facility operations, front-desk coordination, event logistics, office administration, correspondence management, and day-to-day operational needs for the Finance and Operations team.

Application closing date: Wednesday, September 2, 2026

Responsibilities include, but are not limited to, the duties listed below:

• Provide reception for visitors at the 555 12th St. NW, Washington, DC facilities;
• Provide reception and logistics support for events and conferences, including proper access;
• Sort, log, and route incoming and outgoing correspondence;
• Conduct inventory for office supplies and equipment;
• Identify and convey maintenance needs to OAF leadership;
• Conduct regular rounds of assigned floors ensuring space is well maintained and stocked with supplies;
• Shipping products and equipment as directed;
• Maintain records and trackers of actions including but not limited to trackers for mail, inventory, and building fobs;
• Other administrative tasks supporting finance and operations;
• Other duties as assigned.

Requirements

• High school diploma or equivalent and at least four (4) years of relevant administrative, receptionist, facilities, office operations, logistics, or customer service experience; or a bachelor’s degree with zero (0) years of experience, in related education fields in business administration, office administration, communications, hospitality, public administration, or a related field.
• Experience supporting front-desk operations, visitor reception, office logistics, mail handling, supply inventory, conference room support, or administrative coordination is preferred.
• Strong attention to detail, professionalism, customer service orientation, and ability to communicate clearly with internal and external stakeholders.
• Excellent written and verbal communication skills.
• Must be organized, reliable, and able to manage multiple priorities in a fast-paced office environment.
• Required to be in person to perform the duties of this role.
• Ability to use office programs such as Google and Microsoft suites.
• Ability to move 25 lbs. of supplies, tables, chairs, and furniture to accommodate customers as needed for use of conference space.
• Proactively shares knowledge with others to foster learning across the organization.
• Must have a U.S. citizen with the ability to obtain and maintain Secret.

Salary Range: $58,000-$62,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources