The Opportunity: We are seeking to hire a Receptionist to join our Health Center Administration. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see - they reflect our mission of hope and recovery in their interactions with clients and visitors.
What You'll Do:
Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual's arrival, and monitoring the flow of traffic.
Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff.
Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments.
Generate the Appointment Checklists for the following day's psychiatric appointments.
Update the Televox file for appointment reminders daily.
Retrieve overnight messages and route these to appropriate staff or return calls as necessary.
Maintain adequate supplies for the department, ordering additional supplies as needed.
Maintain Aldi vouchers, client checks, and bus tickets.
This position is full-time (40 hours a week) working normal business hours.
What We're Looking For:
High school diploma/GED required.
A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more.
Basic switchboard/receptionist experience and scheduling experience preferred.
Strong customer service skills.
Excellent organizational, attention to detail and communication skills.
Ability to work in a team environment.
Commitment to confidentiality, following rules of HIPAA.
Proficiency in Microsoft Outlook.
Skill in managing time and meeting deadlines.
Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs.
About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.
What We Offer:
Working within in a mission-driven, highly engaged environment
A supportive, professional workplace with excellent resources
Engaging, autonomous atmosphere
Professional Development Assistance and Education Assistance Program
Program-Site Eligibility for the Public Student Loan Forgiveness Program
401(k) with 5% employer contribution
10 paid holidays and 15+ days of PTO annually
Health, Dental, and Vision insurance
Subsidized membership to local YMCA branches
Life insurance and short- and long-term disability