Receptionist (Bilingual Mandarian)

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California's fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Who Are We?

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members' culture and values.

Why Join Us?

We're on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you'll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Job Summary

The receptionist at Clever Care Health Plan serves as the first point of contact, ensuring a professional and welcoming experience for visitors, members, and staff. Key responsibilities include managing front desk operations, answering calls, coordinating appointments, and handling mail. A positive attitude and collaborative mindset are essential to support Clever Care's values of respect and teamwork.

Functions & Job Responsibilities

• Answering questions and providing relevant information to visitors, customers, and employees
• Greets clients and visitors; determine the purpose of each person's visit and directs the visitor to the appropriate personnel while maintaining the visitors log.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Assist with basic administrative tasks, such as filing, copying, scanning, and data entry.
• Maintain a clear communication line between departments and external contacts.
• Keeping track of office supplies and placing orders
• Schedule appointments, meetings, and conference rooms for staff, which may include ordering refreshments and/or lunch.
• Support event coordination by helping set up corporate functions.
• Keep the reception area neat and organized to reflect a professional environment.
• Assist with incoming calls from the company's main telephone system. Ability to take and relay messages.
• General administrative and clerical support from the different departments of the organization.
• Handle sensitive information with discretion and in compliance with HIPAA and company policies.
• Maintain a positive and respectful attitude to support Clever Care's values and workplace culture.
• Other duties as assigned

Qualifications

Education and Experience

• High school diploma or GED required
• One (1) year working as a receptionist or front-office staff
• Experience with administrative and clerical procedures.
• Healthcare insurance experience, a plus

Skills

• Bilingual in English and Mandarin
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail to ensure accurate data entry
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Able to type 40 wpm
• Must be able to lift thirty (30) lbs

Wage Range: $20.00 to $22.00 per hour

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

• Must be able to travel when needed or required
• Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
• Ability to sit for long periods; stand, sit, reach, bend, lift up to thirty (30) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate's state residency.