Receptionist/Customer Service Representative

Essential Functions:

• Warmly greet and assist visitors in person or on the telephone, directing inquiries to the appropriate personnel.
• Collaborate with cross-functional teams to gather order status information, process orders, and return merchandise authorizations (RMA), and update customers on order status, availability, and pricing.
• Maintaining customer information in the database and generating monthly complaint reports.
• Maintain associate and department directories to facilitate efficient visitor guidance.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is well-organized, tidy, and stocked with necessary materials.
• Provide accurate and helpful information to visitors through various channels.
• Receive, sort, and distribute daily mail and deliveries.
• Uphold office security protocols, including monitoring the logbook and issuing visitor badges.
• Monitor office supplies and request replenishment as needed.
• Update calendars and schedule meetings upon request.
• Perform general clerical duties such as filing, photocopying, transcribing, and faxing.
• Utilize appropriate resources to provide accurate and comprehensive information.
• Identify and assess customer needs to achieve satisfactory resolutions.
• Correspond with customers via email and respond to online reviews.
• Coordinate with QC/Accounting, Manufacturing, and Shipping departments.
• Contribute to team efforts by assisting with related tasks as required.

Required Education and Experience:

• High School Diploma or equivalent.
• Proficiency at an intermediate level in Microsoft Office Word (Outlook, Excel & PowerPoint) and internet usage.
• Minimum typing speed of 40 words per minute.
• Effective verbal and written communication skills in English.
• Experience in handling multi-line phone systems.
• Proficient in the following skills: Verbal Communication, Active Listening, Professionalism, Customer Focus, Organization, and Issue Resolution.
• Ability to work effectively and remain composed under pressure.
• Adaptability to a fast-paced work environment with frequent interruptions.

Preferred Education and Experience

• Minimum of 2 years of experience in a Receptionist/Customer Service role or a related field.
• Knowledge of Supply Management preferred.
• Bilingual candidate preferred but not required.