Receptionist

Receptionist

SUMMARY

The position duties include a wide range of activities related to providing clerical support to webinars, operation and administrative areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Handle all client inquires accurately and professionally via phone, email or in person
• Respond to all the customer's inquiries and probe accordingly as to provide a first contact resolution
• Research required information using available resources and knowledge
• Accurately and thoroughly record call log notations in the system of record
• Email clients training information
• Defuse and deescalate irate customers as to ensure great customer experience
• Verify and update customer information
• Identify and escalate priority issues
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service
• Ensure regular attendance and punctuality
• Perform other duties as assigned

DESIRED QUALIFICATIONS:

• High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred.
• Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments.
• Ability to communicate effectively both orally and in writing is required
• Strong typing and computer skills with knowledge of Microsoft Office products is required.
• Zoom knowledge preferred
• Strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.

Position hours: 7:00am - 4:00pm

M-F 7:00am - 4:00pm