Receptionist - Full-Time

Position Summary

This position requires a servant-hearted approach, a commitment to hospitality, and the ability to represent the church with

professionalism, warmth, and integrity in all interactions. The Receptionist serves as the first point of contact for visitors,

members, and callers, creating a welcoming and organized environment. This role provides administrative and clerical support

to church staff while representing the church’s mission and values with professionalism and care.

Shift: Monday through Thursday: 9a-5 and 2nd and 4th weekends.

Key Responsibilities

Answering, screening and forwarding incoming calls and assist with inquiries

Provide accurate information about church services, events, and programs

Receive, sort and distribute daily mail, packages and deliveries to appropriate recipients or mailroom

Maintain a clean, welcoming reception area

Perform general clerical duties (filing, copying, data entry, call campaigns, ROCK cleanup and etc.)

Maintain office security by following safety procedures and controlling access via the reception desk

Provide support to other departments within the organization as deemed necessary

Key Performance Indicators (KPIs)

Timely completion of assigned responsibilities and leadership directives

Quality and accuracy of work product or ministry execution

Compliance with BMBC policies, procedures, and applicable standards

Teamwork, communication, and cross-department collaboration effectiveness

Core Competencies

Integrity and stewardship

Leadership and team development

Clear communication

Accountability and follow-through

Team collaboration

Problem solving and sound judgment

Strategic planning and execution

Qualifications

Perform duties assigned by leadership in support of ministry and operational goals.

High school diploma or equivalent required

Previous receptionist or administrative experience preferred

Proficiency in Google Drive including Google Office Portfolio

Strong verbal and written communication skills with the ability to interact professionally and courteously with diverse

individuals

Professional demeanor with a customer-service mindset

Commitment to confidentiality, professionalism, and service in a church or ministry setting

Spiritual and Cultural Expectations

Support and advance the mission, vision, values, and ministry culture of Brown Missionary Baptist Church.

Represent BMBC with excellence, integrity, humility, and professionalism in all interactions.

Demonstrate conduct consistent with Christian principles and the standards expected of staff and ministry leaders.

Maintain confidentiality, stewardship, and accountability in all assigned responsibilities.

Work Environment and Physical Requirements

Work may occur in office, ministry, worship, campus, community, or event environments depending on the role.

Evening, weekend, holiday, and special-event availability may be required.

Role may require standing, walking, lifting, computer use, public interaction, and/or travel depending on assigned duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Performance Review Criteria

Annual evaluation based on KPIs, role responsibilities, leadership feedback, ministry impact, policy compliance, and

demonstration of core competencies.

Supervisors should review measurable outcomes, quality of execution, communication effectiveness, and alignment with

BMBC values.