Receptionist

About the Role

Northvale Village, a senior housing community, is seeking a friendly, organized, and customer-service–focused Receptionist. As the first point of contact for residents, visitors, vendors, and staff, the Receptionist plays a key role in supporting daily community operations and maintaining a warm, professional front desk environment.

Key Responsibilities

Front Desk & Customer Service

• Welcome and assist residents, visitors, guests, and vendors with professionalism and courtesy.
• Answer, screen, and route incoming calls promptly and accurately.
• Maintain a warm and welcoming lobby atmosphere at all times.
• Ensure resident interactions are handled with patience, respect, and exceptional customer service.

Administrative Support

• Perform office tasks including copying, faxing, mailing, scanning, and filing.
• Assist in preparing Annual Recertification packets for the Occupancy Department.
• Create, post, and distribute memos, notices, and rent receipts to residents.
• Maintain and update resident databases in Excel and RealPage OneSite.
• Order and track office supplies; keep the supply/storage area organized.
• Submit and track Reasonable Accommodation Requests, ensuring accurate documentation.
• Manage resident FOB key assignments and maintain a current tracking log.

Maintenance Coordination

• Enter daily maintenance service requests in OneSite and assign tasks to maintenance staff.
• Track and close work orders once completed.
• Assist with scheduling vendors such as pest control, elevators, grounds, and other routine services.
• Monitor building alarm indicators and coordinate responses with the Building Manager.

Resident Engagement & Events

• Assist residents with signing up for the online ActiveBuilding rent payment portal.
• Update resident bulletin boards monthly with current notices, safety information, and event flyers.

Security Support

• Monitor lobby activity, security cameras, and parking areas; report unauthorized vehicles.
• Listen for fire alarms and emergency pull cords; respond promptly and notify on-site staff.
• Help maintain a safe and secure environment for residents and guests.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.

Qualifications

Required

• High school diploma or equivalent.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal skills; must be patient, friendly, and professional.
• Ability to multitask and remain calm in a fast-paced environment.
• Excellent organizational skills and strong attention to detail.

Preferred

• Previous receptionist or office experience, especially in senior housing or property management.
• Experience with RealPage OneSite is highly desirable.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt (Full-Time, 20 Hours/Week) so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $16.00- $16.00 per hour

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.