Title/Role: FL-DCF-Inverness-Receptionist-Info Record Clerk
Worksite Address: 403 W. Highland Blvd Inverness, FL 34452
Pay Rate: $15/hr
Job Short Description:
- DCF Family Safety Receptionist to work in the Service Center assisting customers.
Job Complete Description:
- DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints.
- Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints.
- Complete follow up customer inquiries as necessary.
- Answer Incoming Calls
- Answer door and assist clients/families that come to the office
- Outgoing / Incoming Mail Delivery Postage Machine
- Tidy up Play Room (when used)
- Closure Letters
- Case Filing (file)
- Forms (use Share Drive)
- Assist with employee interviews
- Accept Supply Deliveries (put in supply room)
- Deliver Faxes (end of day)
- Replenish Copier Paper (end of day)
- Empty Recycle Boxes (end of day Tuesday and Friday)
Skills Required:
- Ability to speak and understand English
- Work experience in professional office environment 2 years
- Experience with customer facing customer service in a professional office environment 1 years
- Ability to use office equipment, postage machine, copier, fax machine
- Professional appearance and courteous to customers
- Experience in mail room processes and machines
- Lives within 30 miles of work location
Skills Highly Desired:
- Experience assisting with employee interviews
- Experience with supply management
- Previous experience working for the State of Florida
Skills Desired:
- Experience using Share Drive