Receptionist/Lobby Ambassador

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Lobby Ambassador/Receptionist is the first point of contact for employees, clients, and visitors. Reporting to the Warehouse Supervisor, this role delivers a warm, professional welcome while keeping the lobby secure, organized, and running smoothly.

RESPONSIBILITIES

• Guest Experience: Greet all visitors promptly, notify hosts of arrivals, and answer questions.
• Visitor Management: Register visitors, check IDs, issue and collect badges, and keep accurate logs.
• Security: Follow access control and emergency procedures; report unusual activity.
• Phones & Email: Answer and route main-line calls, take messages, and respond to inquiries.
• Rooms & Lobby: Manage conference rooms assignments; keep the lobby tour-ready with daily checklists.

QUALIFICATIONS

• High school diploma or GED required
• 1-2 years of mailroom, shipping/receiving, or customer service experience preferred
• Comfortable with handheld scanners, tracking systems, carrier software, and Outlook
• Digital Mail: Experience with digital mail scanning and delivery platforms
• Certification: Electric pallet jack certification required
• Detail-oriented, dependable, and discreet with confidential items
• Able to lift up to 50 lbs. and push loaded carts; must pass a background check