Receptionist

About Company:

We're officially a Great Place To Work! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage - Options for domestic partners and a wider network of in-network providers.

• Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment - Available for nurses and therapists.

• Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.

• Generous PTO - A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don't just invest in our patients-we invest in our people.

About the Role:

The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems, efficiently directing calls, and providing accurate information to callers. The Receptionist also performs a variety of general administrative duties, including handling correspondence, scheduling appointments, and maintaining office supplies. By managing front desk operations smoothly, the Receptionist supports overall office productivity and ensures seamless communication within the organization. Ultimately, this role contributes significantly to the positive image and operational efficiency of the company.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role.
• Proficiency in handling multi-line phone systems and general office equipment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and maintain a professional demeanor.

Preferred Qualifications:

• Experience with office management software such as Microsoft Office Suite or Google Workspace.
• Previous experience in a fast-paced office environment.
• Basic knowledge of scheduling and calendar management tools.
• Customer service training or certification.
• Bilingual abilities or additional language skills.

Responsibilities:

• Answer and manage multiple phone lines with professional phone etiquette, directing calls to appropriate personnel or departments.
• Greet clients and visitors promptly and courteously, providing assistance and ensuring a positive first impression.
• Perform general office duties such as filing, copying, faxing, and maintaining office equipment including copy machines.
• Schedule and coordinate appointments, meetings, and conference room bookings as needed.
• Maintain a clean and organized reception area and manage incoming and outgoing mail and deliveries.

Skills:

The required skills such as managing multi-line phone systems and demonstrating excellent phone etiquette are essential for handling high call volumes and ensuring callers are directed appropriately. Receptionist duties and general administrative skills are applied daily to maintain smooth office operations, including greeting clients and managing correspondence. Proficiency with copy machines and other office equipment ensures that document handling is efficient and reliable. The ability to juggle multiple phone lines and general office duties simultaneously requires strong organizational and multitasking skills. Preferred skills like familiarity with office software and scheduling tools enhance productivity and support effective communication within the team.