As client-facing professionals, Medical Receptionists play a key role in representing a practice within the community. Duties and responsibilities for this role typically include:
Greeting patients professionally both in person and on the phone
Medical Assistant in Prior Authorization
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Notifying providers of patient arrivals
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders