Receptionist / Office Administrator (Part-Time)

If you love helping people and want to join a hardworking local team that treats you like family, you'll feel right at home at Brian & Sons.

A Day in the Life at Brian & Sons

At Brian & Sons, you're the friendly voice homeowners hear first when their heat or AC needs help.

Your day might start with a few phone calls and emails, then move into booking service visits, lining up the techs' schedules, and letting customers know when to expect us.

By the end of the day, you've helped dozens of families, and the whole team knows the office kept things running smoothly.

Everyone here pitches in, and we're happy to train the right person.

If you bring a positive attitude and strong customer service skills, we'll help you learn the rest.

As we grow, you'll have the chance to take on more responsibility.

About Brian & Sons

Brian & Sons is a growing residential HVAC company serving homeowners in Aurora, IL, and the surrounding Chicagoland suburbs.

We're a Bryant Factory Authorized Dealer, and we stand for quality workmanship, honest recommendations, and great customer service.

What You'll Get:

• $20-$25/hr based on experience
• Part-time schedule, 20 hours a week
• Tuesday-Thursday 12pm-4pm and Friday 8am-4pm
• Training and development
• More responsibility as the company grows
• A supportive team environment
• The chance to help grow a local business

What You'll Be Doing:

• Answering phones, emails, and customer inquiries
• Scheduling service calls, maintenance visits, and installation estimates
• Coordinating technician schedules and keeping customers updated
• Following up on estimates, inquiries, and outstanding appointments
• Keeping customer and service records up to date in Housecall Pro
• Handling invoicing, payment collection, and paperwork
• Promoting and managing maintenance memberships
• Supporting daily office operations
• Handling customer concerns professionally

Who We're Looking For:

You're personable, dependable, and proactive, and you feel confident talking with customers.

When the phones get busy, you stay organized and keep things moving.

Beyond that:

• Receptionist, administrative, dispatch, or customer service experience preferred
• Excellent phone etiquette
• Organized and detail-oriented
• Able to multitask when things move quickly
• Comfortable with computers, email, and scheduling software
• Microsoft Office experience preferred
• Housecall Pro or QuickBooks experience a plus
• HVAC or home service experience preferred, not required
• Reliable, punctual, and takes initiative

How to Apply:

Click the apply button below to submit a quick application, and we'll get back to you quickly.

If you love helping people and keeping things organized, we'd love to hear from you.

Brian & Sons Heating & Cooling | Aurora, IL

Brian & Sons Heating & Cooling is an Equal Opportunity Employer.