Job Title: FL-DCF-Orlando-ESS-ReceptionistLocation: Orlando, FL 32808
Pay Rate: $15.00/hrContractDept of Child and Families
Duties/Responsibilities include:
- Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
- Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
- Educates customers on community partners and the benefits /features of my ACCESS Account including account set-up, password resets.
- Minimum Skill Requirement:
- Ability to speak and understand English and a High School diploma are required. Another requirement is the ability to stand for periods of time (amount varies), physical movement and consistently walking within the workspace for the various job duties.
- Bi-lingual Spanish or Creole, both spoken and written are highly desired. The Ability to type 20 words per minute is nice to have.
Required Skills:
- Ability to speak and understand English
- High School Diploma
- Ability to stand for periods of time, engage in physical movement, and walk consistently within the workspace
- Professional office customer service experience (1 year)
- Ability to communicate effectively and follow instructions
- Typing skills with correct spelling, punctuation, and grammar
Highly Desired Skills:
- Bi-lingual in Spanish or Creole (spoken and written)
- Ability to operate general office equipment
About Us
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.Our VisionInteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.