Administrative Skills, Communication Skills, Computer Systems, Consulting, Customer Relations, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Lift/Move 40 Pounds, Mail Processing, Office Equipment, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Record Keeping, Telephone Skills, Writing Skills
Receptionist / Front Desk Coordinator
We are seeking a professional, customer-focused Receptionist / Front Desk Coordinator to serve as the first point of contact for visitors, residents, vendors, and employees. This role is responsible for managing incoming calls, greeting guests, coordinating front desk operations, and providing administrative support while helping create a welcoming and positive environment.
Job Type: Full-Time and Part-Time - Contract to Hire opportunity.
Pay rate starting from $13.50.
Key responsibilities include:
- Answer and route incoming calls in a professional, courteous, and efficient manner.
- Greet visitors and direct them to the appropriate department or individual.
- Provide exceptional customer service to residents, guests, employees, and vendors.
- Schedule and coordinate transportation requests.
- Track dining attendance and meal service information to support resident needs.
- Maintain knowledge of facility services and programs to effectively assist callers and visitors.
- Communicate important updates and information to management and other departments as needed.
- Perform general clerical duties, including copying, filing, mail distribution, and preparing documents.
- Issue and maintain records for keys, radios, visitor badges, and other assigned equipment.
- Receive and process deliveries and packages.
- Monitor security systems, alarms, video surveillance, and notification systems.
- Follow established safety, security, and access procedures.
- Assist with resident and visitor support while maintaining confidentiality.
- Adapt to changing priorities and participate in ongoing training and professional development.
Qualifications include:
- High School Diploma or GED required.
- At least 1 year of receptionist, administrative, clerical, customer service, or related experience preferred.
- Experience working with multi-line phone systems or switchboards is a plus.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Proficiency with basic office equipment and computer systems.
Physical requirements include:
- Ability to sit, stand, and walk throughout the workday.
- Occasional lifting of office supplies or equipment up to 40 pounds.
- Frequent use of hands for keyboarding, filing, and other clerical tasks.
- Ability to bend, reach, twist, and navigate stairs and walkways as needed.