Receptionist / Patient Scheduler – WIC Program

Pay: $21.00/hour
Schedule: Monday-Friday, 9:30 AM-3:30 PM
Hours: 30 hours per week
Work Setting: Fully onsite
Language Requirement: Bilingual English/Spanish required
Additional Languages: Portuguese and/or Haitian Creole is a strong plus

Make a Difference in Your Community

We are seeking a friendly, organized, and service-focused Receptionist / Patient Scheduler to support a WIC program serving women, infants, and children.

This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and helping families access important services and benefits. The ideal candidate is bilingual in English and Spanish, comfortable working in a busy office environment, and able to balance front desk responsibilities, scheduling, phone calls, and data entry.

What You'll Do

As a Receptionist / Patient Scheduler, you will provide front desk and administrative support while helping WIC participants navigate appointments and services.

Key responsibilities include:

• Welcome WIC participants and provide professional, courteous front desk support.

• Check participants in and ensure required documentation is available.

• Answer incoming telephone calls, monitor voicemail, and return messages in a timely manner.

• Schedule in-person and telephone appointments.

• Reschedule missed appointments and conduct follow-up outreach as needed.

• Enter and maintain participant information in the WIC database.

• Assist with WIC benefit issuance in accordance with established policies and procedures.

• Support the scheduling of participants who are eligible for benefits.

• Send and follow up on text message communications to help ensure participants attend and schedule appointments.

• Help maintain an organized clinic flow by scheduling the appropriate appointments.

• Assist participants with customer service satisfaction surveys as needed.

• Maintain office supply inventory.

• Help develop and update office procedures that support efficient clinic operations.

• Complete required in-service and online training within established timelines.

• Consistently provide a high level of customer service and professionalism.

• Assist with additional program and administrative responsibilities as assigned.

What We're Looking For

• Bilingual English/Spanish is required.

• Portuguese and/or Haitian Creole language skills are a plus.

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Comfortable working with computers, databases, scheduling systems, and data entry.

• Ability to manage multiple priorities in a busy front desk environment.

• Dependable, professional, and comfortable working directly with patients and families.

• Ability to maintain professionalism and confidentiality when handling participant information.

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.