RECEPTIONIST - SENIOR CENTER

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Department

Human Services

Location

SENIOR CENTER

Position Type

FT Employee

Salary

$39,198.74 - $42,607.30 a year

Requisition

74156

Open Date

11/12/2026

Close Date

12/03/2026

Description

Position is open until Thursday, December 3, 2026, at 4:30 PM EST

GENERAL DESCRIPTION

This is responsible clerical and basic administrative work involving public contact and the performance of moderately varied office duties.

Work involves responsibility for answering phones and assisting visitors in the Senior Center with compassion and understanding. Duties include responding to inquiries from the public, data entry into the MySeniorCenter program, filing and other routine office functions.

SUPERVISION RECEIVED

Works under the general supervision of the Senior Center Director or her/his designee.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers telephone and directs callers to appropriate staff, takes messages or answers procedural questions.
• Screens, greets, directs and announces visitors. Handles routine situations or determines who in the Senior Center should handle the visitor's problem.
• Makes transportation appointments for in-town medical rides, shopping trips and Senior Center activities. Calls seniors to confirm appointments for the next day pick-up.
• Communicates with van and escort drivers regarding appointments, pick up/drop offs and change in schedules.
• Attends staff meetings.
• Processes payments related to gift shop sales, membership fees, and Senior Center events.
• Registers or updates membership applications from new and returning members.
• Maintains lists for special events and programs via excel spreadsheets.

NONESSENTIAL DUTIES

None.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent knowledge and use of proper telephone skills and etiquette.
• Good knowledge of general office procedures, including the use of personal computer, scanner, fax and software.
• Good knowledge of the technical and procedural standards and requirements of the Senior Center programs, activities, and membership information.
• Good ability to establish and maintain effective working relationships with supervisors, coworkers and Senior Center guests including following both written and verbal direction.

QUALIFICATIONS

A high school diploma or equivalent plus two years of recent experience with public contact preferably with the senior population or an equivalent combination of education and experience that demonstrates ability to perform the duties of the position. Bilingual preferred.

SPECIAL REQUIREMENTS

Obtain and maintain CPR/AED certification.

TOOLS AND EQUIPMENT USED

Computer, calculator, fax machine, copy machine, scanner, telephone, postage machine, PA system and other general office equipment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit, talk, listen, walk, use hands and fingers to operate office equipment and reach with hands and arms. The employee may occasionally have to lift/or move up to 10 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus. Must be able to read and comprehend standard instructions, write straightforward correspondence and effectively present information in one-on-one situations. The position requires the ability to apply common sense understanding in carrying out instructions and deal with standardized situations involving occasional or no variables.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will frequently deal with clients who are physically and/or mentally disabled, hostile, or terminally ill. The noise level in the work environment is moderately quiet.

Important Information

In order to be considered applicants must demonstrate on their application that they meet the minimum qualifications as stated in the job announcement. The City of Norwich offers a competitive and comprehensive benefits package, including medical, dental, and life insurance; vision coverage; short- and long-term disability; supplemental voluntary insurance; paid vacation, sick leave, and holidays; a pension plan; and deferred compensation options.

You must reside within the State of Connecticut, 60 miles from Norwich, within one year of appointment.

Examination will consist of 100% written OR 100% oral OR 100% experience and training.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt : No

Type : FT Employee

Department : Human Services

Location : DEFAULT

Skills

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