Receptionist - State Farm Agent Team Member

Mike Sprague - State Farm Agent
  • Sterling, IL
  • Full-time
30+ days ago

Job Description

Benefits:
  • Simple IRA
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
One of the biggest reasons I became a State Farm agent was the opportunity to take ownership of my work—being able to shape my schedule, my team, my income, and the way we run our business. What I enjoy most now is seeing that vision come to life through the development of my team and the impact we make helping our customers. A highlight of our journey has been consistently qualifying for Chairman’s Circle, a reflection of our shared dedication and drive.


Our culture is best described as rewarding, with a strong balance of support and healthy competition. We invest in clear processes, ongoing training, and a shared understanding of what it takes to “win the day.” Outside of work, we love gathering on Friday afternoons to unwind together and celebrate our efforts.


Giving back is a core value here — we stay active in our community through events, sponsorships, and volunteer opportunities. We’re also a very family-oriented team, encouraging flexibility so parents never have to miss important moments with their kids.


We believe in celebrating success in meaningful ways — from pay and recognition to time off and growth opportunities within the agency. If you’re competitive, hardworking, and goal oriented, you’ll find a place here where your efforts are valued, your wins are celebrated, and your growth truly matters.


ROLE DESCRIPTION:
Mike Sprague - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
 
RESPONSIBILITIES: 
  • Greet customers warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
  • Provide excellent customer service and follow up on customers needs.
  • Support the team with various administrative tasks and projects.
QUALIFICATIONS: 
  • Previous experience in a receptionist or customer service role.
  • Communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.
  • Bilingual Spanish preferred.

Numbers & Facts

LocationSterling, IL
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Computer Skillsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Health Insuranceunmatched
  • Insuranceunmatched
  • Interpersonal Skillsunmatched
  • Licensingunmatched
  • Microsoft Officeunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Salesunmatched
  • Schedule Developmentunmatched
  • Spanish Languageunmatched
  • Team Buildingunmatched
  • Track Customer Issuesunmatched
  • Training/Teachingunmatched

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