Benefits:- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Free food & snacks
ROLE DESCRIPTION:
Nancy Craney State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES: - Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customer's needs.
- Support the team with various administrative tasks and projects.
- Handle billing calls, and other administrative duties.
QUALIFICATIONS: - Previous experience in a receptionist or customer service role preferably in insurance required
- State Farm experience a plus but not required.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
- Must have property casualty or personal lines insurance license or be able to pass test.