Administrative Skills, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Financial Services, Insurance, Life Insurance, Multitasking, Organizational Skills, Team Player, Telephone Skills, Training/Teaching
- 401(k) matching
- Bonus based on performance
- Paid time off
- Training & development
- Opportunity for advancement
Pierre Granger State Farm is looking for an energetic, people-focused Front Office Growth Coordinator to help support our growing insurance and financial services office.
This is NOT a traditional receptionist position. We are looking for someone who enjoys talking with people, creating a welcoming environment, staying organized, and helping our team identify opportunities to better serve customers.
You will be the first point of contact for many customers — both on the phone and in person — and will play an important role in helping protect our producers’ time while creating a positive customer experience.
We are a fast-paced office focused on relationships, professionalism, teamwork, and growth.
Responsibilities
- Answer incoming phone calls with professionalism and warmth
- Assist customers with basic service needs and office support
- Help schedule appointments and customer reviews
- Follow up with missed appointments and customer callbacks
- Route calls and opportunities to the appropriate licensed team member
- Help identify opportunities for life insurance and financial services conversations
- Support office organization and daily workflow
- Assist with customer retention and relationship-building efforts
- Help maintain a positive, high-energy office environment
What We’re Looking For
- Positive attitude and strong communication skills
- Comfortable speaking with customers on the phone
- Organized and dependable
- Coachable and willing to learn
- Able to multitask in a fast-paced office
- Team-oriented mindset
- Comfortable using computers and office systems
- Professional appearance and demeanor
- Someone who enjoys helping people and building relationships
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Pierre Granger - State Farm Agent